Control Room Supervisor

Overview

Sandwell Metropolitan Borough Council is seeking a confident, customer-focused team player to support the Manager with the day-to-day operational management of Public Space CCTV and Concierge services delivered from Sandwell Councils CCTV Control Room.

Responsibilities

• Supervise and monitor the performance of Control Room Operators against targets to ensure the effective delivery of the CCTV and Concierge service.
• Operate and monitor current and future Control Room systems, ensuring full compliance with relevant operating procedures, legislation, and codes of practice.
• Liaise with and exchange intelligence with the Police, Environmental Protection Officers, Sandwell Council Officers, and other enforcement agencies; actively promoting effective partnership working to ensure targeted and appropriate system use.

Working pattern and salary

The role operates on a rotational pattern of four early and four late shifts between Monday and Friday, with working hours of 08:00:00 and 13:00:30. This pattern attracts a 10% shift allowance, resulting in a total salary range of approximately £34,000£39,000.

Requirements

• Experience in supervising and monitoring Control Room staff and performance against targets.
• Ability to operate and monitor Control Room systems and to ensure compliance with procedures, legislation, and codes of practice.
• Strong liaison and partnership-working skills with Police and other enforcement agencies.