Reception

We are looking for a receptionist to be responsible for welcoming visitors, managing communications, supporting administrative tasks, and maintaining a professional, friendly reception environment.

Key Responsibilities

Visitor and Resident Interaction

You will serve as the first point of contact for visitors, residents, and families. Ensure guests feel welcome and happy and greeted in a friendly manner. You will also show prospective residents and their families around the home

Telephone and Communication Management

You will be expected to handle incoming calls, messages, and enquiries, ensuring they are dealt with efficiently and professionally. You will relay important information to care staff or management and follow up on enquiries

Administrative Duties

The role involves general administrative tasks, photocopying, scanning, maintaining records of visitors, updating contact lists, and preparing documentation such as meeting minutes . You will also assist with scheduling appointments and coordinating deliveries to ensure smooth operations

Reception Area Management

You will be responsible for keeping the reception and foyer areas tidy, organized, and presentableat all times. and maintaining a professional appearance of the front-of-house area.

Skills and Qualities Required

You need to be well-organized, professional, courteous, and caringwith excellent communication skills, a genuine interest in residents’ well-being, and the ability to manage multiple tasks efficiently

In essence, we want you to assist in communication between residents, families, and staff, ensure the reception area is welcoming and functional, and provides essential administrative support.

This role is vital for creating a positive first impressionand maintaining smooth day-to-day operations within the care home and part of your role will be to promote the home and encourage positive feedback