Technical Support Investigation Engineer

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and nutritional products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third‑party manufacturing management operation in Sligo. Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.

Please note any offer of employment for this position is conditional upon the successful completion of a pre‑employment medical examination, including drug and alcohol screening, conducted by a medical practitioner designated by the Company.

Abbott Ireland Diabetes Care Division Donegal

The Abbott Diabetes Care division based in Donegal Town manufactures FreeStyle blood glucose test strips and FreeStyle Sensors for use in diabetes management. Among Abbott Diabetes Care leading brands are the FreeStyle Precision, FreeStyle Lite and FreeStyle Libre system.

Main Purpose of the role

The main responsibility of the Technical Support Investigation Engineer is to complete investigations of final test sensor out of specifications at ADC Donegal.

Main Responsibilities:

• Conduct investigations of Sensor Final Test Out‑of‑Specifications (OOS) and accurately document findings in accordance with established procedures.
• Perform machine, process, and material reviews to support Sensor Final Test OOS investigations, ensuring all findings are thoroughly documented.
• Take images using a microscope to support investigations and technical queries.
• Complete applicable process metrics as required.
• Support database change requests to update Oracle database status and values.
• Support problem‑solving activities.
• Identify and support continuous improvement initiatives related to Sensor Final Test OOS investigations and processes.
• Conduct general technical investigations as required.
• Complete engineering studies as required.
• Support Corrective and Preventive Action (CAPA) activities.

Minimum Requirements

• Bachelor’s degree (B.Sc. or B.Eng.) in a scientific, engineering or related discipline, or an equivalent combination of education and relevant work experience.
• Minimum of 1 year of experience in product investigations, engineering, manufacturing or quality assurance within a regulated industrial environment.
• Working knowledge of problem‑solving methodologies, root‑cause analysis techniques and continuous improvement principles.
• Strong technical documentation, analytical and communication skills.