Customer Service Manager: Team Leader & Quality Champion
Job Description & Overview
Julie Rose Recruitment Limited is seeking an experienced Customer Service Manager to lead a multi skilled team of agents, driving service levels and quality across the contact centre. You will recruit, train, coach and develop staff while delivering robust performance reporting to senior management.
The ideal candidate demonstrates strong people leadership, excellent communication at all levels, and the ability to prioritise to meet deadlines.
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Key Details
- Date Posted: 19 Oct 2026
- Location: , england, united kingdom
- Employment Type: Permanent
- Category: Management & Operations, Sales
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Julie Rose Recruitment Limited
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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