Casual Switchboard Operator

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Part time
**Salary** 13.72 per hour

**How We'll Help You Thrive**

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
**Flexible shifts** pick up shifts based on your availability, around your other commitments
**Competitive pay** Earn up to **13.72 per hour** , with opportunities to grow your career with Hilton.
**Instant pay access** - the ability to instantly withdraw up to 40% of earned wages
**Free meals on duty** Helping you stay energised throughout your shift.
**Generous holiday allowance** Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
**Mental health resources** Through our Care for All hub, Team Members have access to wellbeing resources.
**Crisis Concierge** In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

**Exceptional Hospitality Starts with You**

Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a **Casual Switchboard Operator** , youre not just handling incoming telephone calls youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:
**Provide exceptional phone support:** Bring an upbeat and friendly attitude to all guest calls, responding promptly and professionally to inquiries and requests
**Maintain relevant knowledge:** Stay up to date on hotel services, amenities, and operations
**Support emergency response:** Relay accurate, detailed information to appropriate teams during emergency situations
**Leverage communication tools:** Use PBX system, computer applications, and other technology to support daily operations

**What It Takes to Make the Stay**

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

**Join an Award-Winning Workplace Culture**

At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel.

Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why were more than a great place to staywere a great place to work.