Head of Passenger Experience & Complaints (Hybrid)
Job Description & Overview
Veezu, the UK's fastest growing taxi and private hire technology business, seeks a Passenger Experience Lead to oversee the end-to-end complaints process, driving fair, timely resolutions and continuous improvements across the business. You will lead the Passenger Experience team to investigate concerns and coordinate with operations to enhance the passenger journey.
This hybrid role involves reporting to the Director of Operational Compliance and Complaints, developing metrics, providing
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Key Details
- Date Posted: 24 Sep 2026
- Location: portsmouth
- Employment Type: Permanent
- Category: Management & Operations
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Veezu
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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