Advice Line Co-ordinator

Join our passionate friendly team today!

DOE

Ongoing

Location: London

Are you looking for your next challenge?

Job Specification

• To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
• To triage/manage accident and incident reports and liaise with client sites, ensuringaccuratereport completion, action close out and escalation of high-risk cases.
• Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
• Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPI’s.
• To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases.
• Collation of alleged food poisoning evidence asrequired, especially in relation to potential outbreaks.
• Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants.
• Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local Authority Environmental Health departments, on behalf of client sites.
• Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
• Escalation of client Food Hygiene Rating Scheme reports to Food Alert Technical personnel to investigate potential appeal opportunities.
• To provide reports on Advice Line activity and related cases on a predetermined basis.
• Ability to assess & analyse data/information and draw relevant conclusions, plus makeappropriate recommendations.
• Able to draft, with accuracy,internaland client-facingreports,clientand customerletters,identifyerrors, organise workload efficiently/effectively.

Person Specification

• A strong customer focus and excellent relationship building skills
• Excellent interpersonal skills
• Strength of character and the ability to achieve positive change
• Ability to work as part of a team and independently when needed
• Willingness to learn and develop
• Be proactive and ready for a challenge
• Working in an administrative role
• Used to working in a fast-pacedenvironment and switching between a variety of tasks
• Proficient in Microsoft Office, primarily Word and Excel
• Experience using Salesforce and AI in a professional setting desirable but not essential

Apply Now

If you are passionate about hospitality and interested in joining an industry-leading team, apply with your details below today!