Customer Service Administrator

Major Recruitment Oldbury are delighted to be exclusively recruiting for a professional Wolverhampton based organisation who are recruiting for an experienced Customer Service Administrator. Hours of work are Monday to Friday 9am to 5.30pm.

Duties and tasks will include:

• Answering the telephone and monitor voicemails.
• Welcome visitors and make drinks as necessary.
• Open the post, distribute and scan to the necessary staff.
• To confirm bank details and assist the accounts department.
• To identify callers property needs and

requirements and directing calls as necessary.

• Processing

requirements when they come in via calls and emails and sending out details by email suitable for them.

• Inputting enquiries, dead files, contact details and comparable information onto the CRM database system.
• Assist management with any emails, letters, tenancy schedules and reports that need to be produced and sent to clients - some limited typing.
• The management of the key system to include the signing out of keys to contractors, clients and joint agents as required as well as ensuring keys are returned promptly and tracking the whereabouts of keys.
• Responding to website enquiries, websites and brochure downloads, dealing with them as necessary.
• Keeping the CRM database up to date by keeping in regular contact via telephone and email to assist with their ongoing

requirements and recording / sharing any changes and archiving as necessary.

Candidates welcome to apply for the role must have customer service and administration experience within a professional services environment.

INDLS