Reservation Clerk (Full-Time)

To strengthen our Back Office team, we are looking for a reservations agent

Your professional profile:

• Training in the hotel or restaurant industry, with proven skills and a passion for the hospitality sector.
• Previous work experience in the industry, a strong customer-oriented mindset, and solid management of the day-to-day operations of an accommodation facility.
• Familiarity with major hotel management software-ideally PROTEL-and the ability to use it effectively.
• Good knowledge of Italian, German, and English, ensuring smooth and professional service to an international clientele.
• Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.
• Proven communication and interpersonal skills, essential for working with guests and colleagues.
• Openness to using new technologies and to ongoing training to improve your professional skills.

Your responsibilities:

• Handling accommodation requests received via email or phone and guiding guests through every step of the booking process with competence and courtesy.
• Handling various administrative tasks, contributing to the smooth operation of the office, and supporting the team in their daily work.
• Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems necessary for managing reservations and internal communication.
• Providing information on in-house services (spa, restaurant, activities) and recommendations on local attractions and events.
• Collaborating with other departments (housekeeping, restaurant, wellness) to ensure a coordinated and flawless guest experience.
• Handling any special requests or complaints with professionalism, empathy, and a solution-oriented approach.
• Active participation in team meetings and training sessions, contributing ideas and a spirit of collaboration.
  

What you can expect:

• A year-round position in a young, dynamic, and motivated team
• A modern work environment in the heart of Santa Cristina in Val Gardena, surrounded by the Dolomites
• Regular working hours (40 hours/week)
• Housing included, with free parking available
• Free meals: breakfast, lunch, and dinner
• MySaniTour health insurance
• Free access to our pool, gym, and sauna
• Exclusive discounts on spa treatments, products, and bar purchases
• Free ski lessons to improve your skills or discover a new passion
• Employee events: parties, trips, and team-building activities
• 50% discount at all Familienhotels Südtirol
• 1 free night for you and your family at one of our two properties of your choice
• Birthday gifts
• ... and much more!