Ocean Freight Export Operator- Manchester

Our well known client based in Manchester is seeking an Ocean Freight Export Operator to join their team.

Overview As an Ocean Freight Export Operator, you will work with colleagues in the Manchester Export team to ensure that customer

requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships.

Key Responsibilities

Delivering excellent customer service through their 10 Customer Commitments

Support, drive and commit to the Company's overall Strategy

Manage end-to-end process for OFR Export and designated customers

Communicating with customers to meet their

requirements

Administration and management of own operational data, included financial review

Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.

Creates, develops and maintains good relationships with customers and service providers

Support Sales in interaction with key customers

Supports implementation of OFR strategy

Fully ensures compliance with varying countries

requirements

Ensures that all interactions are compliant with the clients code Code of Conduct and other compliance

requirements e.g. anti-corruption

Contribute to the First Choice continuous improvement program Skills and Experience:

Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.

A proven ability to identify and meet customer service needs in a professional and friendly manner.

Ability to lead and motive a team to achieve KPI's.

Proven experience in Ocean Freight

Results driven and good attention to details

Good written and spoken English and excellent telephone and e-mail skills.

Excellent interpersonal skills

Able to prioritise and perform under pressure

Good commercial attitude

A level education or broad GCSE level education