Resident Liaison Officer - temp to perm

Resident Liaison Officer - Social Housing Planned Works

Based in Basildon

Full time, temp to perm

£15.20 - £17.20 per hour (40 hour week) + mileage

We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned maintenance contract within Social Housing based in Basildon. This role is a temporary position, with a view to going permanent after 3 months.

It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.

Key Responsibilities include

Working on planned maintenance projects

Decent Homes programme experience

Full clean driving licence with own vehicle

Pre-entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and advising them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that the tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting properties that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out

You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

Please apply online now