FTC Assistant Property Manager

Main Duties:

Office administration

• Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.
• Producing rotas for the various other teams including security and housekeeping
• Develop and update office documents as necessary
• Manage staff holidays and sickness logs
• Update and complete financial records such as petty cash, expenses, and bank reconciliations
• Follow the credit control procedure for students in rent arrears

Customer Care and Pastoral Support

• Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
• Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
• Organising social events with student input
• Monitor and update all social media streams regularly
• Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

Business Development

• Arranging and performing sales viewings for prospective customers
• Promoting the business at university open days
• Utilising online materials and social media to promote the Student Castle brand
• Developing and implementing new marketing strategies

Facilities Management Support

• Log and inform facilities team of maintenance issues
• Liaise with contractors for maintenance issues unable to be dealt with in house
• Advising students or works to be carried out and access to rooms being required
• Ensuring servicing and maintenance records are kept up to date

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of student flats
• Assist with summer deep clean and maintenance works programme of works

Person Specification

Essential

• HND or above in a relevant management field
• Effective communicator
• Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems
• Ability to confidently deal with customer complaints in a professional manner
• Accurate when completing financial tasks and reconciliations
• PBSA and / or University Accommodation Sector Experience
• Understanding of (HMO), Housing of Multiple Occupancy legislation
• Contributing to successful sales cycles
• Competent user of CCTV
• Knowledge of PPM schedule and building fabric
• PBSA and / or University Accommodation Management experience
• Experience/Knowledge of: staff appraisal, staff supervision & team management
• Sales and Allocations experience
• Understanding of mental health within the sector
• Ability to work autonomously and as part of a large team
• Ability to plan effectively and problem solve
• Reliable, confident, assertive and diplomatic.

Desired

• Mental Health First Aid qualification
• Experience with CRM
• Experience managing social media accounts