Service Advisor - CUPRA, SEAT & Škoda

Service Advisor – CUPRA, SEAT & Škoda

Location: Stirling

Working Hours: Full-time, 42.5 hours per week, Monday to Friday, 08:00–17:00, with Saturday mornings on a three-week rotation

Salary: OTE £38,406

At West End Garage, we do things differently.

We are one of Scotland’s leading privately owned automotive retailer groups, representing Škoda in Stirling, Edinburgh and Dunfermline, alongside CUPRA and SEAT at our Stirling site.

Following the opening of our new CUPRA showroom and the expansion of our Stirling operation, we are looking for an experienced, motivated and customer-focused Service Advisor to join our busy multi-brand aftersales team.

This is more than a reception role.

You will be the key link between our customers and workshop team, helping to deliver an exceptional aftersales experience from the initial booking through to vehicle collection.

If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding service, we would love to hear from you.

The Role

As a Service Advisor,

you will play a central role in the customer journey by:

Welcoming customers and providing a professional and friendly experience

Managing service, repair and MOT bookings efficiently

Keeping customers informed throughout their vehicle’s visit

Explaining technical information clearly and confidently

Liaising closely with Technicians, Workshop Control and the Parts department

Identifying additional service and maintenance

requirements

Preparing invoices, estimates and service documentation accurately

Supporting workshop efficiency and the effective management of daily workloads

Helping to maintain high levels of customer satisfaction and retention

Representing West End Garage and our brand values at every opportunity

Requirements

Essential

Previous Service Advisor experience within a franchised dealership environment

Excellent communication and relationship-building skills

Strong organisational and time-management abilities

Confidence using dealership systems and digital platforms

A proactive and positive approach to problem-solving

The ability to work calmly under pressure in a busy environment

Experience identifying and presenting additional work, products or service plans

Good IT and administration skills

A full UK driving licence

Eligibility to work in the UK

Desirable

Experience working with electric or hybrid vehicles would be advantageous, although full manufacturer training will be provided

What We Offer

Competitive salary with an achievable bonus structure

Company pension scheme

Employee vehicle schemes

Ongoing manufacturer and in-house training

Career progression opportunities across the group

A modern working environment representing three exciting brands

A supportive management team and positive working culture

The stability of a long-established, family-owned business with strong values

Many of our managers and senior leaders began their careers with West End Garage, and we genuinely believe in developing our people and promoting from within.

If you are ready to take the next step in your career with West End Garage, click APPLY now. We look forward to hearing from you.

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