Customer Service Coordinator

Customer Service Coordinator – 5* national residential developer

• Role: Customer Service Coordinator
• Reporting to: Customer Service Manager
• Salary: Competitive base salary of £24,500 per annum and 12% bonus subject to business performance (twice yearly broken down as 8% in March & 4% September)
• Location: Llantrisant, South Wales
• Working arrangements: Office and site and hybrid working on offer upon after probation period
• Immediately available

Customer Service Coordinator – About the role:

• We are excited to be recruiting for a Customer Service Coordinator to join our Llantrisant, South Wales regional team.
• Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Service team with the addition of a Customer Service Coordinator, reporting to the Head of Customer Service and Customer Service Manager.
• The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Customer Service Coordinator –

About you

• A champion for customer service
• Previous Customer Service experience within a fast paced and busy environment
• Experience within the housing or construction industry is desired but not essential
• The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
• Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
• Excellent telephone manner
• Excellent communication skills, both verbal and written
• Excellent listening skills, understanding customer

requirements

• Proactive and able to take initiative
• Flexible in approach
• Competent user of MS Word, Excel and Outlook
• Experience within the New home environment beneficial but not essential
• Knowledge of COINS is an advantage but not essential as training will be provided

Customer Service Coordinator - What about the benefits package?

• Competitive base salary of £24,500 per annum
• 12% bonus subject to business performance (twice yearly broken down as 8% in March & 4% September)
• 25 days holiday plus bank holidays
• Company pension scheme
• Private healthcare
• Choice of flexible benefits
• Choice of corporate benefits

Please contact Jamie Ttophi on (phone number removed) for a confidential conversation and further information