Business Analyst – Conversational AI

Join the ServisBOT Team

If you must spend 40 hours a week working, you want to make sure you’re working with pretty fantastic people doing some pretty amazing things. That’s why at ServisBOT we seek team players that are self‑starters, uncompromisingly resourceful, and extraordinarily passionate about technology. If this sounds like you, we should meet.

Business Analyst - Conversational AI

Location: Manchester, England (Hybrid - 3 days per week in office)

ServisBOT is building the next generation of AI‑driven enterprise automation for regulated industries — a secure, compliant SaaS platform where AI and humans work together to deliver outcomes our clients can trust.

We partner with global customers across banking, insurance, and other highly controlled environments, delivering AI‑enabled solutions that meet demanding security, compliance, and reliability requirements, without slowing innovation.

AI is embedded into how we build and deliver: accelerating insight, streamlining delivery, and helping teams move faster from idea to impact. And because trust matters, humans stay in control and accountable — with the governance, auditability, and operational rigor enterprises expect.

The Role

As a Business Analyst, you’ll play a dynamic, hands‑on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high‑quality requirements, and keeping momentum across the full lifecycle of our conversational AI solutions.

Day to day, you’ll flex across project coordination, product support, testing, and implementation — from discovery and design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer‑ready.

You’ll become a go‑to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver measurable value. You’ll also build confidence in key AI concepts like prompt engineering, LLMs, and RAG, helping translate customer needs into practical, trustworthy AI‑enabled solutions.

Key Responsibilities

Problem Definition & Discovery

• Support discovery activities for product initiatives and customer engagements
• Help analyse customer needs, business processes, and constraints
• Use AI tools to:
  • Summarise discovery inputs
  • Explore problem spaces
  • Draft initial problem statements
• Validate AI‑assisted outputs with Product Managers and Customer Champions

Requirements & Acceptance Criteria

• Produce clear, structured requirements and acceptance criteria
• Use AI to ensure final requirements are:
  • Understandable
  • Testable
  • Reviewed and approved by accountable stakeholders

AI‑Assisted Analysis & Prompt Contribution

• Contribute to the creation and refinement of analysis and discovery prompts
• Follow established prompt standards to ensure:
  • Reusability
  • Auditability
  • Safe handling of customer and internal data
• Treat all AI outputs as drafts, applying human judgement before use
• Own the design, creation and maintenance of AI Agents and prompts across the agent lifecycle

Product & Customer Collaboration

• Work closely with Product Managers, Customer Champions, Engineers and QA during delivery and change
• Support impact analysis for customer change requests
• Help ensure customer‑specific work does not unintentionally degrade product integrity

Governance, Risk & Compliance Awareness

• Operate in line with ISO27001, ISO42001 and SOC II controls
• Ensure AI usage complies with:
  • Data classification policies
  • Customer data handling rules
• Maintain basic traceability of requirements and decisions where required
• Escalate risks, ambiguity or uncertainty early

Skills & Experience

Required

• Minimum 3 years experience in a Business Analyst, BA, or similar role
• Experience working with:
  • Requirements gathering
  • User stories / acceptance criteria
  • Stakeholder collaboration
• Strong written communication and attention to detail
• Comfort using AI tools (e.g. LLMs) to support analysis, with an understanding that:
  • AI accelerates work
  • Humans remain accountable
• Curiosity about AI‑assisted delivery, prompt design, or responsible AI use

Desirable

• Experience working with enterprise or regulated customers (banking, insurance, etc.)
• Familiarity with Agile or iterative delivery models
• Awareness of data security, compliance, or audit‑driven environments

Ways of Working

• AI‑assisted work is the default, not optional
• AI outputs are treated as drafts — humans own outcomes
• Security, compliance, and auditability matter as much as speed
• Roles are supported, coached, and expected to grow

You’ll be encouraged to learn quickly, ask good questions, and build strong fundamentals in analysis, communication, and judgement.

We Offer

• A dynamic, innovative work environment with a team of smart, ambitious, and fun colleagues.
• Competitive salary.
• Opportunity for professional growth and development.
• Flexible working hours and remote work options.

If interested, send your resume to

Contact

USA - ServisBOT LLC.
Lexington, MA 02421
P:

IRELAND - ServisBOT Ltd.
Arclabs Research Center,
Carriganore, Waterford.
P: