Service Manager

Job title: Service Manager

Salary: £40,000 - £48,000 (Plus Bonus)

We’re recruiting for a Service Manager to join a leading machinery business.

This is a hands-on management position overseeing a team of field-based engineers and ensuring the day-to-day service operation runs efficiently.

You’ll be responsible for coordinating workloads, supporting engineers, managing customer

requirements and keeping the workshop/service function running to a high standard.

Daily responsibilities:

· Managing a team of field service engineers – allocating work, supporting them and dealing with performance/development.

· Planning and managing service schedules – making sure planned maintenance, servicing and inspections happen when they're supposed to.

· Managing breakdowns and call-outs – getting the right engineer to the customer quickly and minimising equipment downtime.

· Customer management – being the main service contact for customers and making sure issues are dealt with professionally.

· Technical oversight – you don't necessarily do the engineering yourself, but you need enough technical knowledge to understand forklift/material-handling problems and support engineers.

· Parts and repair coordination – ensuring engineers have the parts and resources needed to complete jobs.

· Commercial/service administration – keeping an eye on service costs, jobs, productivity and the profitability of the service department.

· Health & safety/compliance – making sure engineers and equipment are being maintained appropriately.

· Working with sales and other departments – particularly around customer accounts, equipment

requirements and contracts.

Experience you will need:

· You must come from one of the following backgrounds: Forklift / materials handling, Plant hire, Agricultural machinery, HGV, Access platforms / MEWPs

· Strong leadership, technical expertise and customer focus, with responsibility for overseeing engineers and managing service schedules.

· Experience managing field based engineers

Package:

· Salary: £40,000 - £48,000 + Bonus

· Hours: 39

· Company van and Fuel card

· 30 days holiday

· Tablet, phone & laptop

If this sounds of interest, please contact Dave on (phone number removed) or apply today