Head of AI-Driven Customer Experience
Job Description & Overview
Lovable is seeking a Head of Customer Experience to own how customers succeed—from first touch to enterprise adoption. This is not a traditional support role; you’ll build an agentic-first CX function aligned with Product, Engineering, and GTM.
You’ll architect AI-powered support, establish product feedback loops, and scale capabilities without linear headcount growth. You’ll drive enterprise CX, social presence, and key metrics like CSAT, time-to-value, and NPS.
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Key Details
- Date Posted: 27 Oct 2026
- Location: london
- Employment Type: Permanent
- Category: Management & Operations, Sales
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Lovable
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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