Service Designer

Service Designer - Digital Customer Experience

Manchester | Hybrid - 3 days per week on-site

£80,000-£90,000 + benefits | Permanent

Design better services. Create real-world impact.

We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together.

You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.

What you'll do

• Research users and stakeholders to uncover needs, pain points and opportunities
• Evaluate services for usability, accessibility and effectiveness
• Create journeys, service maps, prototypes and tangible design solutions
• Facilitate workshops and co-creation sessions with stakeholders
• Translate insight into clear opportunities for user and business value
• Work closely with multidisciplinary teams to take ideas into delivery
• Champion a holistic, user-centred approach to service design

What we're looking for

• Solid experience in service design, with a portfolio showing research through to delivery and impact
• Strong user-centred design and research skills
• Experience with service mapping, prototyping and workshop facilitation
• Confidence engaging and influencing stakeholders using evidence
• Experience working in agile, fast-paced, multidisciplinary environments
• Knowledge of government service standards and accessibility principles
• GDS assessment experience is a plus

Why join?

You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy. You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working.

Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.

Ready to make an impact?

If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you.