Customer Relations Lead – Operations & Compliance
Job Description & Overview
CrossCountry in Birmingham is seeking a Customer Relations Duty Manager to lead a high-performing team, driving service excellence and regulatory compliance. You will coach staff, manage escalations and implement performance-management frameworks to improve outcomes.
You will collaborate with internal stakeholders and external bodies to reduce costs, enhance efficiency and deliver outstanding customer experiences in a fast-paced environment.
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Key Details
- Date Posted: 17 Oct 2026
- Location: birmingham
- Employment Type: Permanent
- Category: Marketing & Media, Sales
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Arriva TrainCare
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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