Host/Ess- Four Seasons Hotel Madrid

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role:

Four Seasons Hotel Madrid is looking for a host/ess to join our team. Our ideal candidate will have a passion for excellence and great enthusiasm in providing exceptional service standards.

What you will do:

Set up the host/hostess stand.

Review the reservation book.

Make recommendations as to the set-up of the restaurant.

Welcome the guests at the restaurant.

Take and handle reservations.

Check emails and replay back.

Check and handle the restaurant menus.

Communicate with her colleagues and managers all the guests needs and requests.

Handle restaurant floor plan.

Inspect the cleanliness of each section of the dining room and the private dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

What you bring:

We are looking for individuals that are highly motivated team players.

Our ideal candidate will have prior experience as a host/ess in a prestigious hotel or restaurant, and the ability to work under pressure and handle difficult situations. He or she will be friendly, outgoing, flexible personality and passion about providing high quality service. Must have the legal right to work in Spain and have fluency in English and Spanish.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package.

Excellent Training and Development opportunities.

Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).

Complimentary Dry Cleaning for Employee Uniforms.

30 natural days of vacation, 20 public holiday and the day of the birthday free.

Complimentary Private Health insurance.

Complimentary Employee Meals.

Schedule & Hours:

This is a full-time position.

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.