Customer Experience Leader - Hybrid, Travel to London
Job Description & Overview
Ancile Insurance Group in London is seeking a Customer Experience Manager to lead the Complaints and Technical team, shaping how customers experience our brands and systems.
You will own complaints handling, monitor CSAT, and drive improvements across journeys, with regular travel to London and a hybrid work pattern.
The role requires a confident people leader who can turn insight into action and ensure fair, consistent outcomes under Consumer Duty.
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Key Details
- Date Posted: 22 Oct 2026
- Location: london
- Employment Type: Permanent
- Category: Management & Operations, Sales
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Ancile Insurance Group
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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