Service Delivery Manager

Service Delivery Manager

Are you an experienced Delivery Manager who enjoys combining customer service, team leadership, problem-solving and commercial responsibility?

We’re recruiting for a Service Delivery Manager to take ownership of a portfolio of customers, oversee day-to-day service delivery and support the wider team to ensure consistently high standards.

The role

You’ll be responsible for ensuring customers receive a first-class service while coordinating workloads and supporting the wider team.

Key responsibilities will include

Managing service delivery across your customer portfolio

Supervising and supporting members of your team

Building strong customer relationships and improving response and delivery times

Handling customer enquiries, service issues and escalations

Reviewing customer

requirements and identifying opportunities to add further value

Preparing proposals and supporting commercial opportunities

Helping to improve internal processes and overall efficiency

Supporting new business activity where required

What we’re looking for

You’ll be a confident communicator with a strong customer focus and the ability to work effectively across both customer and internal teams.

You’ll ideally bring:

Experience within service delivery, account management or a customer-focused environment

Strong relationship management skills

Leadership or team supervision experience

Excellent organisation and attention to detail

A proactive and solutions-focused approach

Commercial awareness and the confidence to identify opportunities within customer accounts

Lead Generation experience

Comfortability to network and identify opportunities to maximise profits

What’s on offer

Alongside a competitive salary, the package includes:

Company profit-sharing scheme

34 days’ holiday including public holidays and birthday leave

Contributory pension

Health cash plan

Discounted gym membership

Regular team socials

If you’re looking for a varied role where you can combine people management, customer relationships and commercial responsibility, I’d love to hear from you.

Apply now for more information.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying

you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.  

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

INDEEDCOMM