Customs Brokerage Supervisor

Customs Brokerage Supervisor - Freight Forwarding & Logistics - Feltham - Up to £44,000

About the Company

The business is an established Freight Forwarding and Logistics provider with a strong presence across the UK and international markets. They work closely with a range of major customers, providing tailored freight, customs and supply chain solutions.

This is an excellent opportunity for an experienced Customs and Freight Forwarding professional to take responsibility for key customer accounts, develop long-term relationships and drive operational and commercial performance. The role offers the opportunity to work closely with customers, internal teams and senior management within a professional and fast-paced environment.

Customs Brokerage Supervisor - The Details

Competitive salary

Established Freight Forwarding and Logistics business

Senior-level customer and operational responsibility

Opportunity to develop major customer accounts

Professional and collaborative working environment

Career development opportunities Customs Brokerage Supervisor - Requirements

Minimum 5 years' senior-level experience within Freight Forwarding and Customs

Strong knowledge of customs procedures, regimes and compliance

Extensive experience within the Freight Forwarding and Logistics industry

Strong commercial and customer service experience with a proven track record

Experience working across international transportation and customs processes

Good understanding of import/export processes and supply chain operations

Experience managing customer relationships and nominated accounts

Strong negotiation and project management skills

Good understanding of financial flows within supply chains

Excellent communication and presentation skills

Strong IT skills, including Microsoft Office

Fluent English language skills; additional languages advantageous

Ability to work strategically and tactically within a customer-focused environment Customs Brokerage Supervisor - Responsibilities

Manage and develop existing business and relationships across nominated customer accounts

Take responsibility for the day-to-day operational activities of named accounts

Ensure effective and efficient working practices are maintained with customers

Oversee service level agreements and contracts to ensure ongoing customs compliance

Prepare and manage extensive customer reporting, including monthly customs reports

Identify opportunities to reduce costs, improve efficiency and increase profitability

Develop and maintain long-term partnerships with customers and key stakeholders

Attend customer meetings both on and off site to develop relationships and identify opportunities

Work closely with supply chain management teams where applicable

Monitor customer volumes, revenues and profitability on a monthly basis

Act as the internal ambassador for the customer, ensuring their requirements are understood across the business

Work collaboratively with internal teams to develop and sell complete logistics and supply chain solutions

Identify and maximise opportunities generated through internal sales activities

Coordinate activities between customer teams, ensuring consistent operational processes and high levels of customer service

Support the implementation of strategic plans and customer development initiatives

Organise and manage activities using a project management approach

Keep senior management and internal teams informed of customer activity, performance and issues

Work within agreed customer and business budget targets

Contribute to the development and performance of the wider team

Build and maintain strong, long-term customer relationships

Identify opportunities for increased business volume and deeper customer integration

Carry out any other duties reasonably requested by branch management About Us

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