Air Freight Coordinator

Air Freight Operator

Caterham, Surrey | Up to £35,000 | Full-time, Permanent

We are recruiting on behalf of an established and independently run international freight forwarder for an experienced Air Freight Operator to join their team in Caterham.

This is an excellent opportunity to join a well-established business with a strong reputation for providing personal, solutions-focused freight services to customers across international markets. The company operates across air, sea and road freight and has built a trusted network of overseas partners, allowing it to provide tailored solutions for a wide range of customers.

Why join?

Salary of up to £35,000, depending on experience

Join an established and financially stable international freight forwarder

Work within a close-knit, experienced operations team

Opportunity to handle a varied range of international air freight shipments

A genuinely customer-focused and solutions-led working environment

Strong network of international partners and suppliers

Company with extensive experience across air, sea and road freight

Opportunity to develop your career within an established independent business

The Role

Reporting to the Team Manager, you will support the day-to-day handling of air freight shipments from booking through to completion.

You will deal directly with customers, airlines, overseas agents and suppliers, ensuring shipments are processed accurately and kept moving efficiently.

Your responsibilities will include:

Managing air import and export shipments from booking through to completion

Preparing and checking air freight documentation

Liaising with customers, airlines, overseas agents and suppliers

Monitoring shipment progress and following up on delays or missing information

Responding to customer queries and providing regular shipment updates

Supporting quotations, rate requests and booking arrangements

Checking supplier invoices, costs and shipment charges

Maintaining accurate job files and system records

Resolving operational issues and escalating where necessary

Working closely with colleagues to ensure a smooth and efficient operation

Providing a high level of customer service throughout the shipment lifecycle

About You

We are looking for someone who already has solid experience within air freight forwarding and understands the pace and requirements of an operational environment.

You will ideally have:

Previous experience in an Air Freight Operator / Air Freight Coordinator position

Good knowledge of air freight processes, documentation and terminology

Experience handling import and/or export shipments

Strong customer service and communication skills

The ability to manage multiple shipments and competing priorities

Good attention to detail and organisational skills

A positive, reliable and proactive approach

The ability to work effectively as part of a teamMost importantly, we are looking for someone who knows air freight, enjoys dealing with people and wants to join an established business where they can make a genuine contribution to the continued development of the operation.

Salary: Up to £35,000 DOE

Location: Caterham, Surrey

Job Type: Full-time, Permanent

WR Logistics are a leading recruitment partner for the logistics and supply chain industry, recruiting across the UK, Europe, and the USA for permanent opportunities.

WR Logistics is acting as an Employment Agency in relation to this vacancy