Multimodal Freight Operator

Multimodal Freight Operator / Account Manager (fully Remote) - Freight Forwarding - Dartford - Salary DOE

About the Company

Our client is a growing freight forwarding and logistics business providing comprehensive international transport solutions across air, sea and road freight.

Due to continued growth, they are looking to expand their Dartford team and recruit an experienced Multimodal Freight Operator / Account Manager to support the ongoing development of the business.

This is a varied, customer-facing role requiring someone with a broad understanding of international freight forwarding and experience managing a large portfolio of customers.

The successful candidate will have experience across import and export operations, air, sea and road freight, together with strong commercial, customer service and account management skills.

Multimodal Freight Operator / Account Manager - The details

Competitive salary depending on experience

Permanent, full-time position

Opportunity to join a growing freight forwarding business

Varied multimodal role covering air, sea and road freight

Customer-facing position with responsibility for key customer relationships

Opportunity to develop and manage existing customer accounts

Supportive and professional working environment

Excellent opportunity for an experienced freight forwarding professional to make a significant contribution to the continued growth of the business Multimodal Freight Operator / Account Manager - Requirements

Previous experience within freight forwarding, logistics, shipping or a similar environment

Strong operational experience across air, sea and road freight

Experience managing both import and export shipments

Experience managing a large portfolio of customers

Strong customer service and relationship management skills

Previous experience in a customer-facing freight forwarding role

Experience preparing and providing freight quotations

Strong knowledge of working with suppliers, carriers and overseas agents

Excellent communication and negotiation skills

Strong organisational skills with the ability to manage multiple shipments, customers and priorities

Commercial awareness and a customer-focused approach

Ability to work independently and take ownership of customer requirements

Multimodal freight forwarding experience is essential Multimodal Freight Operator / Account Manager - Responsibilities

Manage a portfolio of customers and act as a key point of contact for their freight requirements

Coordinate air, sea and road freight shipments from booking through to final delivery

Manage both import and export shipments, ensuring all requirements are met

Provide customers with accurate and competitive freight quotations

Liaise with shipping lines, airlines, hauliers, overseas agents and other suppliers

Maintain strong and effective relationships with customers and suppliers

Handle customer enquiries and provide regular updates on shipment progress

Resolve operational issues quickly and efficiently

Manage multiple customer accounts and shipments simultaneously

Ensure all shipment documentation and information is processed accurately

Monitor shipment progress and proactively address delays or issues

Obtain and negotiate freight rates with suppliers and service providers

Identify opportunities to develop existing customer accounts and improve service levels

Work closely with colleagues and external partners to ensure the smooth running of the operation

Ensure all customer requirements are handled professionally and within agreed timescales

Support the continued growth and development of the business About Us

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