Service Delivery Specialist- Logistics and Warehousing

Location: Corby, Northants

Salary: Up to £31k

Hours: 40 hours per week, Monday to Friday 08:30 – 17:00 Hybrid work rota 3 days onsite 2 remote

Join Arvato as a Service Delivery Specialist!

Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby.

In this role, you’ll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.

Your tasks

• Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails.

• Monitor service performance against agreed KPIs and SLAs.

• Investigate and resolve customer issues efficiently and professionally.

• Coordinate with operational and support teams to ensure smooth service delivery.

• Analyse service data and identify opportunities for process improvement.

• Produce customer reports and communicate performance updates.

• Support continuous improvement initiatives and customer projects.

Experience

• Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential.

• Excellent communication and relationship-building skills.

• Strong organisational skills with the ability to manage multiple priorities.

• Problem-solving mindset with keen attention to detail.

• Good analytical and reporting abilities.

• Proficiency in Microsoft Office applications, particularly Excel.

• Experience within logistics, supply chain, or outsourcing environments is ideally sought.

Additional information

• 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days

• Pension contribution

• A life assurance policy that pays out 4 x Salary

• Employee Assistance Programme that provides you with confidential support, information, and advice to help you

• Employee Discount Scheme through Benefit Hub

• Free Ample parking