Import Air Freight Operator

Import Air Freight Operator - Freight Forwarding - Bradford - Up to £40,000

About the Company

Our client is an established international freight forwarding business providing air freight, customs and logistics solutions to customers importing goods from around the world.

Due to continued business requirements, they are looking to recruit an experienced Import Air Freight Operator to join their busy operations team.

As an Import Air Freight Operator, you will be responsible for coordinating international import shipments from quotation and booking through to customs clearance, cargo release, invoicing and completion.

You will work closely with customers, overseas agents, airlines, suppliers and internal teams to ensure shipments are handled efficiently, accurately and in line with customer and company requirements.

Import Air Freight Operator - The Details

Permanent, full-time position

Monday - Friday, 09:00 - 17:30

60-minute lunch break

25 days holiday plus Bank Holidays

Training provided on relevant operational and customs systems

Opportunity to develop knowledge across international air freight and customs operations

Varied role covering import operations, customer service, quotations, customs and financial administration

Supportive and collaborative working environment

Occasional flexibility to support other departments and operational requirements Import Air Freight Operator - Requirements

Previous experience within air freight, freight forwarding or import operations

Good understanding of international air freight procedures and documentation

Experience handling import shipments from booking through to completion

Knowledge of customs clearance procedures and import documentation

Strong customer service and communication skills

Good commercial awareness with the ability to obtain and negotiate freight rates

Excellent organisational skills with the ability to prioritise workloads and meet deadlines

Strong attention to detail and accuracy

Confident liaising with customers, overseas agents, airlines and suppliers

Proactive approach with the ability to use initiative and common sense when resolving operational issues

Ability to work effectively under pressure and manage multiple priorities

Flexible approach to workload and willingness to support the wider business

Experience using freight forwarding or transport management systems would be advantageous

Knowledge of BIFA Terms and Conditions would be advantageous Import Air Freight Operator - Responsibilities

Manage import air freight shipments from quotation and booking through to completion

Respond to quotation requests from customers and overseas agents for international air freight movements

Obtain freight rates from tariffs, airlines, overseas agents and other suppliers

Negotiate with carriers and suppliers to obtain competitive rates and appropriate levels of service

Prepare and issue accurate quotations to customers, ensuring BIFA Terms and Conditions are included where required

Follow up quotations with customers and identify opportunities to secure new business

Liaise with overseas agents and carriers to arrange confirmed import shipments

Monitor shipments and keep customers updated throughout the import process

Receive and process pre-alert documentation from overseas agents

Accurately input shipment information into the company's transport management system

Prepare and issue customer documentation, including Notices of Arrival and invoices

Prepare information required for customs clearance and ensure documentation is complete and compliant

Liaise with the customs team or management regarding any clearance queries or documentation requirements

Liaise with airlines and carriers regarding charges and cargo release requirements

Ensure cargo is only released against the correct documentation and, where applicable, receipt of cleared funds

Check supplier and carrier invoices against agreed rates and query discrepancies where necessary

Process relevant supplier invoices and provide copies to the accounts department

Maintain accurate shipment records and ensure all operational systems are kept up to date

Resolve customer and operational queries promptly and escalate issues to management where required

Maintain strong working relationships with customers, overseas agents, airlines, hauliers and other suppliers

Identify opportunities to provide additional freight services and generate further business from existing customers

Support colleagues and assist other departments when required to ensure the smooth running of the business

Ensure all work is completed in accordance with company procedures, industry regulations and agreed service standards About Us

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