Operations Administrator

Role: Operations Administrator

Location: Swinton, Manchester M27 8UJ

Salary: £27,005.14

Hours a week: 40 hours a week

Days of work: Monday to Friday

Contract type: Permanent

The role of Administration Assistant involves supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Key responsibilities also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.

Key Responsibilities:

Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements

Liaise swiftly and effectively with other staff members and customers to meet customer requirements

Input incoming orders and contracts into the relevant computer system

Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently

Build effective and close working relationships with the Sales, Transport, and Warehouse teams

Ensure proactive communication with SCOs throughout the working day

Respond promptly to email and phone requestsAbout You:

Good communication skills, both written and verbal

Excellent telephone manner

Ability to apply the principles of customer care

Highly competent in standard software packages and willing to learn new ones

Ability to prioritise your own workload

Ability to maintain confidentiality and discretion at all times

Previous experience in a fast-paced, customer-focused environment

Ability to work under pressure, showing flexibility when requiredSome of our benefits include:

Annual Leave – 25 days + bank holidays

Life Assurance – 2x basic annual salary

Bereavement Counselling – Support during difficult times

Free Onsite Parking

Employee Assistance Programme (EAP) – Confidential counselling via Health Assured

Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so