Transport Clerk

About the Role:

Our client is looking for an organised and proactive Transport Clerk to join the transport team at our Peterborough operation.

Working within a busy general haulage and Palletways network environment, you will play an important role in coordinating daily transport operations, supporting drivers and ensuring deliveries are managed efficiently and professionally.

This is a hands-on role that would suit someone with previous experience in transport administration, logistics or a transport office environment, although candidates with strong organisational and customer service skills will also be considered.

Key Responsibilities:

• Booking deliveries into customer delivery points and coordinating delivery schedules

• Tracking drivers and monitoring vehicle movements throughout the day

• Communicating with drivers to provide updates and resolve any operational issues

• Briefing drivers before departure and ensuring they have the required information for their routes

• De-briefing drivers when they return and capturing relevant delivery or operational information

• Handling incoming telephone calls and responding to customer queries professionally

• Liaising with customers, drivers and internal teams to resolve delivery issues

• Supporting the day-to-day running of the transport operation

• Updating transport systems and maintaining accurate records

• Assisting with general transport administration as required

• Working within the requirements and processes of the Palletways pallet network

We're looking for someone who is:

• Organised and able to manage multiple tasks in a busy environment

• Confident communicating with drivers, customers and colleagues

• Comfortable working in a fast-paced transport environment

• Customer-focused with good telephone manner

• Proactive and able to solve problems quickly

• Accurate with administration and record keeping

• A good team player who can work under pressure

• Ideally experienced within transport, logistics, haulage or pallet networks

Working Hours:

• Monday to Friday

• 8:30am – 5:30pm

What We Offer:

• £32,500 per annum

• 21 days' annual leave + Bank Holidays

• Monday–Friday working pattern

• Opportunity to work within an established general haulage and Palletways operation

• A varied role with genuine involvement in the day-to-day transport operation