Fulfilment Manager

CV-Library YO26, Bickerton, North Yorkshire Posted 12 Oct 2026 Closing: 01 Jan 0001

Permanent

Job Description & Overview

Our vision

At The Solution House, we bring ideas to life through creativity, technical expertise, and a practical problem-solving approach, all under one roof.

With over 20 years of experience, we are proud to have delivered some of the industry’s most impressive and high-profile projects. We work closely with our clients to provide innovative solutions, exceptional production quality, and reliable service that helps them communicate their message with maximum impact.

Our people are at the heart of everything we do. The collaborative, “can-do” attitude across our teams is what sets us apart and enables us to consistently deliver outstanding results. We are committed to creating a supportive environment where our employees can develop their skills, contribute to the success of the business, and build long-term careers with us.

The role

The Fulfilment Manager has the responsibility for the end-to-end control over the order fulfilment process, from order receiving and processing all the way through to delivery. You are responsible for all fulfilment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. The role is highly collaborative in nature as you will work closely with warehouse staff, printing department, carriers, manufacturers, suppliers and other team members to ensure that service level agreements (SLAs) and customer expectations are met.

The Fulfilment Manager is expected to be versed in the company’s warehousing and inventory management system that is provided to improve supply chain efficiency. Ultimately, as fulfilment manager your goal should be to see orders fulfilled as quickly, accurately, and cost-effectively as possible. Amendments may be made to your job description from time to time in relation to our changing needs and your own ability

Reporting directly into Production Manager

<h5 class="fw-bold text-success mt-4 mb-3">Key responsibilities</h5>

<li class="d-flex align-items-start mb-2">Oversee daily order fulfilment activities, including order processing, picking, packing, and shipping preparation.</li>

<li class="d-flex align-items-start mb-2">Utilise the company’s MIS software to optimise warehouse and fulfilment operations.</li>

<li class="d-flex align-items-start mb-2">Develop standard operating procedures for inventory control, logistics management, and order fulfilment to achieve operational goals.</li>

<li class="d-flex align-items-start mb-2">Monitor and implement measures to prevent inventory shrinkage, accidents, and occupational hazards.</li>

<li class="d-flex align-items-start mb-2">Manage a dynamic team of production operators, full-time and part-time warehouse staff, and third-party colleagues as required.</li>

<li class="d-flex align-items-start mb-2">Provide data-backed and actionable updates to senior management to improve order fulfilment SLAs and staff performance.</li>

<li class="d-flex align-items-start mb-2">Support the achievement and maintenance of certifications, including ISO 9001 Quality Management and ISO 14001 Environmental standards.</li>

<li class="d-flex align-items-start mb-2">Train, supervise, and support fulfilment staff to ensure efficiency and accuracy in picking, packing, and shipping operations.</li>

<li class="d-flex align-items-start mb-2">Develop and enforce warehouse safety protocols to protect employees and ensure compliance with relevant regulations.</li>

<li class="d-flex align-items-start mb-2">Attend monthly Heads of Department meetings with Print, Manufacturing, and Senior Management teams to review facilities, processes, and continuous improvement opportunities.</li>

<li class="d-flex align-items-start mb-2">Ensure familiarity with company health and safety policies and complete all assigned responsibilities within the Bright Safe system.</li>

<li class="d-flex align-items-start mb-2">Lead or contribute to process improvement initiatives across warehouse and fulfilment operations</li>

<li class="d-flex align-items-start mb-2">Support implementation and optimisation of warehouse systems and digital tools</li>

<li class="d-flex align-items-start mb-2">Identify opportunities for automation or improved workflow efficiency within fulfilment processes</li>

<li class="d-flex align-items-start mb-2">Manage, motivate, and engage team members on a daily basis.</li>

<li class="d-flex align-items-start mb-2">Handle and report HR-related issues within the team, escalating matters to senior management when appropriate.</li>

</ul>

Key Skills & Competencies

<li class="d-flex align-items-start mb-2">Proven analytical, interpersonal, leadership, and project management skills.</li>

<li class="d-flex align-items-start mb-2">Previous experience with warehouse management systems and fulfilment operations.</li>

<li class="d-flex align-items-start mb-2">Strong decision-making ability under pressure in fast-moving operational environments</li>

<li class="d-flex align-items-start mb-2">Ability to prioritise competing demands and shift resources effectively</li>

<li class="d-flex align-items-start mb-2">Strong attention to detail and accuracy.</li>

<li class="d-flex align-items-start mb-2">Ability to manage multiple projects and priorities simultaneously.</li>

<li class="d-flex align-items-start mb-2">Strong customer-focused mindset.</li>

<li class="d-flex align-items-start mb-2">Understanding of supply chain management and logistics principles.</li>

<li class="d-flex align-items-start mb-2">Ability to lead, develop, and motivate teams.</li>

<li class="d-flex align-items-start mb-2">Strong organisational and problem-solving skills.</li>

<li class="d-flex align-items-start mb-2">Effective communication and stakeholder management abilities.</li>

<li class="d-flex align-items-start mb-2">Ability to identify bottlenecks and implement practical workflow improvements</li>

<li class="d-flex align-items-start mb-2">Strong capability in setting, tracking, and improving SLAs and productivity targets</li>

<li class="d-flex align-items-start mb-2">Ability to analyse operational data and implement improvements</li>

</ul>

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Key Details

Date Posted: 12 Oct 2026
Location: YO26, Bickerton, North Yorkshire
Employment Type: Permanent
Category: Distribution

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