Office Administrator

<p class="text-muted mb-3">Qualitasse | Coffee Machines, Coffee & Consumables</p>

<p class="text-muted mb-3">Location: Office-based, Basingstoke, Hampshire</p>

<p class="text-muted mb-3">Hours: To be agreed – full time preferable</p>

<p class="text-muted mb-3">Salary: Competitive, dependent on experience</p>

<p class="text-muted mb-3">About Qualitasse</p>

<p class="text-muted mb-3">Qualitasse supplies coffee machines, coffee and related consumables to businesses throughout the South of England. We work with customers across a variety of sectors, helping them enjoy great coffee through reliable equipment, quality products and friendly, helpful service and have been doing so successfully for over 40 years.</p>

<p class="text-muted mb-3">We are looking for an organised, reliable and customer-focused Office Administrator to join our team.</p>

<p class="text-muted mb-3">This is a varied role in a small business, offering plenty of customer contact and the opportunity to take responsibility for a wide range of day-to-day office activities.</p>

<p class="text-muted mb-3">The Role</p>

<p class="text-muted mb-3">As Office Administrator,</p>

<p class="text-muted mb-3">you will play an important part in keeping the business running smoothly.</p>

<p class="text-muted mb-3">You will be a key point of contact for customers, helping with orders, deliveries, service requests and general enquiries, while supporting the team with essential administrative tasks.</p>

<p class="text-muted mb-3">You will need to be comfortable speaking to customers on the telephone, responding to emails, keeping accurate records and following up on outstanding matters to ensure customers receive a helpful and efficient service.</p>

<p class="text-muted mb-3">Previous office administration or customer service experience would be an advantage, but it is not essential. We are more interested in finding someone with the right attitude, good organisational skills and a willingness to learn.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Customer service: Handle incoming telephone calls and emails, responding to customer enquiries in a friendly, professional and helpful manner.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Order processing: Enter customer orders accurately into the computer system and ensure the relevant information is recorded correctly.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Order and delivery follow-up: Check on outstanding orders, chase deliveries where necessary and keep customers informed of progress.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Coffee machine service requests: Receive and record service calls, gather the relevant information and liaise with the appropriate colleagues to arrange follow-up.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Customer queries: Deal with all queries calmly and professionally, helping to answer any questions and referring them to the appropriate person when necessary.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Credit control: Contact customers regarding overdue payments and follow up outstanding invoices in a polite and professional manner.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>General administration: Maintain accurate records, manage correspondence, organise paperwork and assist with the everyday administrative</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">requirements of the business.</h5>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Team support: Work closely with colleagues to help ensure orders, customer requests and other tasks are dealt with promptly and efficiently.</span></li>

</ul>

<h5 class="fw-bold text-success mt-4 mb-3">About You</h5>

<p class="text-muted mb-3">We are looking for someone who is organised, approachable and takes pride in doing a job well.</p>

<p class="text-muted mb-3">The ideal candidate will have:</p>

<ul class="list-unstyled job-desc-list mb-3">

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good communication skills, both over the telephone and in writing.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A friendly, professional and customer-focused attitude.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good organisational skills and the ability to manage several tasks at once.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Confidence using computers, email and basic office software.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>Good attention to detail when entering orders and maintaining records.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The confidence to follow up outstanding orders, payments and customer requests.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A calm and practical approach to handling problems or occasional complaints.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>The ability to work independently when required and as part of a small team.</span></li>

<li class="d-flex align-items-start mb-2"><i class="mdi mdi-circle-medium text-success fs-15 me-2 mt-1"></i><span>A positive attitude and a willingness to learn.</span></li>

</ul>

<p class="text-muted mb-3">Previous accounts experience and in general office administration, customer service, order processing or credit control would be useful, but full consideration will be given to applicants who can demonstrate the right skills and attitude.</p>

<p class="text-muted mb-3">Why Join Qualitasse?</p>

<p class="text-muted mb-3">This is an opportunity to become an important part of a small, customer-focused business in the coffee industry.</p>

<p class="text-muted mb-3">The role offers variety, regular interaction with customers and colleagues, and the chance to develop your skills across several areas of business administration. No two days are necessarily the same, so the position would suit someone who enjoys being busy, helping people and making sure things get done.</p>

<p class="text-muted mb-3">How to Apply</p>

<p class="text-muted mb-3">If you are organised, enjoy working with customers and are looking for a varied office administration role, we would like to hear from you.</p>

<p class="text-muted mb-3">Please send your CV and a brief introduction explaining why you might be suitable for the position.</p>

<p class="text-muted mb-3">We look forward to hearing from you</p>