Warehouse Operations Specialist

<p class="text-muted mb-3">Warehouse Operations Specialist</p>

<p class="text-muted mb-3">Location: Basingstoke</p>

<p class="text-muted mb-3">Salary: £25,000 - £29,000</p>

<p class="text-muted mb-3">Start Date: ASAP</p>

<p class="text-muted mb-3">Working Pattern: Office-based</p>

<p class="text-muted mb-3">The Role</p>

<p class="text-muted mb-3">I am looking for a highly organised and customer-focused Warehouse & Annuity Operations Specialist to join my clients Central Operations team in Basingstoke.</p>

<p class="text-muted mb-3">This is a varied operational role with responsibility for managing spares, RMAs, depot operations and annuity processes, while supporting wider service delivery and field engineering activities.</p>

<p class="text-muted mb-3">You will take ownership of the day-to-day running of the Basingstoke depot, coordinate with couriers and vendors, maintain accurate records and reporting, and ensure operational processes run smoothly and efficiently.</p>

<p class="text-muted mb-3">Warehouse Operations Specialist</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<p class="text-muted mb-3">Manage the day-to-day operation of the Basingstoke depot, ensuring stock, spares and equipment are effectively controlled.</p>

<p class="text-muted mb-3">Take ownership of the spares and RMA process, from initial request through to completion.</p>

<p class="text-muted mb-3">Support annuity contract renewals and quoting processes, developing a strong understanding of procedures and being able to explain them to others.</p>

<p class="text-muted mb-3">Maintain and update Service Desk information, including contracts, adds, moves and changes.</p>

<p class="text-muted mb-3">Complete product registrations and vendor install-base updates.</p>

<p class="text-muted mb-3">Manage day-to-day relationships with courier partners.</p>

<p class="text-muted mb-3">Reconcile monthly reports relating to spares movements.</p>

<p class="text-muted mb-3">Provide operational support to Field Engineering activities when required.</p>

<p class="text-muted mb-3">Assist with reconciliation of Field Engineering service reports.</p>

<p class="text-muted mb-3">Produce and maintain regular operational reports covering areas such as RMAs, engineer tasks, collections, customer inventory, restocking and service incidents.</p>

<p class="text-muted mb-3">Support Service Delivery Managers with reporting</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

<p class="text-muted mb-3">Maintain accurate records and ensure operational tasks are completed within agreed timescales.</p>

<p class="text-muted mb-3">Provide cover and support across the wider Central Operations team when required.</p>

<p class="text-muted mb-3">Maintain a consistently high level of customer service.</p>

<p class="text-muted mb-3">Follow company quality, information security and environmental management processes.</p>

<h5 class="fw-bold text-success mt-4 mb-3">About You</h5>

<p class="text-muted mb-3">We are looking for someone who is organised, proactive and comfortable taking ownership of operational processes.</p>

<p class="text-muted mb-3">You will ideally have experience within a warehouse, logistics, service operations, IT services, telecoms, distribution or similar environment.</p>

<p class="text-muted mb-3">You should also have:</p>

<p class="text-muted mb-3">Strong organisational and administrative skills.</p>

<p class="text-muted mb-3">Experience managing stock, spares, returns or RMA processes.</p>

<p class="text-muted mb-3">Good attention to detail and accuracy.</p>

<p class="text-muted mb-3">Confidence working with operational systems and maintaining records.</p>

<p class="text-muted mb-3">Good Excel and reporting skills.</p>

<p class="text-muted mb-3">Strong communication and customer service skills.</p>

<p class="text-muted mb-3">The ability to coordinate with suppliers, couriers, engineers and internal teams.</p>

<p class="text-muted mb-3">A proactive approach to identifying and resolving operational issues.</p>

<p class="text-muted mb-3">The ability to manage multiple priorities and deadlines.</p>

<p class="text-muted mb-3">A collaborative approach and willingness to support the wider team.</p>

<p class="text-muted mb-3">Experience within an IT services, networking, telecoms, reseller or managed services environment would be advantageous.</p>

<p class="text-muted mb-3">Warehouse Operations Specialist Salary & Benefits</p>

<p class="text-muted mb-3">A competitive salary is available depending on experience, alongside a comprehensive benefits package including:</p>

<p class="text-muted mb-3">Company Shares Scheme</p>

<p class="text-muted mb-3">Pension</p>

<p class="text-muted mb-3">Medical Insurance</p>

<p class="text-muted mb-3">Medicash Healthcare Cash Plan</p>

<p class="text-muted mb-3">Death in Service</p>

<p class="text-muted mb-3">Company Sick Pay</p>

<p class="text-muted mb-3">Financial Planning Support</p>

<p class="text-muted mb-3">Investment in personal and professional training</p>

<p class="text-muted mb-3">Professional Membership support</p>

<p class="text-muted mb-3">Health checks and wellbeing support</p>

<p class="text-muted mb-3">Employee Assistance Programme</p>

<p class="text-muted mb-3">Flu vaccinations and eyecare</p>

<p class="text-muted mb-3">Paid holiday</p>

<p class="text-muted mb-3">Apply</p>

<p class="text-muted mb-3">If you have experience within warehouse operations, logistics, spares, RMAs or service operations and are looking for a varied role where you can take real ownership of operational processes, we would be keen to hear from you.</p>

<p class="text-muted mb-3">Apply today for immediate consideration.</p>

<p class="text-muted mb-3">Services advertised by Gold Group are those of an Agency and/or an Employment Business.</p>

<p class="text-muted mb-3">We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website</p>