Fluent French & German (Desirable) Customer Service Specialist

<p class="text-muted mb-3">Multilingual Customer Service & Order Management Specialist</p>

<p class="text-muted mb-3">French Essential | German Desirable</p>

<p class="text-muted mb-3">Huntingdon (Hybrid Working)</p>

<p class="text-muted mb-3">Full-Time</p>

<p class="text-muted mb-3">Reporting to: Customer Service Team Lead</p>

<p class="text-muted mb-3">£30,000 - £34,000</p>

<p class="text-muted mb-3">The Opportunity</p>

<p class="text-muted mb-3">Are you a fluent French-speaking customer service professional looking to develop your career within a growing international business?</p>

<p class="text-muted mb-3">Our client, a leading organisation within the manufacturing sector, is seeking a Customer Service & Order Management Specialist to join their established and supportive team. German language skills would be highly advantageous, although not essential.</p>

<p class="text-muted mb-3">This is a varied and rewarding position where you will manage customer orders from receipt through to delivery, ensuring an exceptional customer experience throughout the entire order lifecycle. Working closely with Sales, Operations, Logistics, and Supply Chain teams, you will act as a key point of contact for customers across multiple international markets.</p>

<p class="text-muted mb-3">As the business continues to grow through expansion and acquisition, this role offers genuine opportunities for long-term career progression and professional development.</p>

<p class="text-muted mb-3">The Role</p>

<p class="text-muted mb-3">Supporting primarily French-speaking customers, and German-speaking customers where required,</p>

<p class="text-muted mb-3">you will be responsible for ensuring orders are processed accurately, efficiently, and professionally.</p>

<p class="text-muted mb-3">You will build strong customer relationships, provide regular updates, resolve queries, and work collaboratively with internal teams to ensure the smooth fulfilment of customer orders.</p>

<p class="text-muted mb-3">This opportunity would suit an organised and customer-focused individual with previous experience in customer service, administration, order processing, sales support, or a similar commercial environment.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<p class="text-muted mb-3">Process customer orders accurately and efficiently.</p>

<p class="text-muted mb-3">Validate order details, pricing, lead times, and customer information.</p>

<p class="text-muted mb-3">Issue order confirmations and resolve any discrepancies.</p>

<p class="text-muted mb-3">Monitor orders throughout the fulfilment process and proactively address any issues.</p>

<p class="text-muted mb-3">Communicate order updates, delays, and resolutions to customers.</p>

<p class="text-muted mb-3">Create and maintain customer accounts within business systems.</p>

<p class="text-muted mb-3">Ensure customer and order information remains accurate and up to date.</p>

<p class="text-muted mb-3">Collaborate with Sales, Operations, Logistics, and Supply Chain teams.</p>

<p class="text-muted mb-3">Support colleagues across the wider Customer Service team when required.</p>

<p class="text-muted mb-3">Contribute to continuous improvement initiatives and process enhancements.</p>

<p class="text-muted mb-3">Deliver a consistently high standard of customer service.Skills & Experience</p>

<p class="text-muted mb-3">Essential</p>

<p class="text-muted mb-3">Fluent French language skills, both written and verbal.</p>

<p class="text-muted mb-3">Previous experience within Customer Service, Order Processing, Sales Support, Administration, or a similar role.</p>

<p class="text-muted mb-3">Strong attention to detail and accuracy.</p>

<p class="text-muted mb-3">Excellent communication and relationship-building skills.</p>

<p class="text-muted mb-3">Ability to prioritise and manage multiple tasks within a fast-paced environment.</p>

<p class="text-muted mb-3">Good working knowledge of Microsoft Office applications.</p>

<p class="text-muted mb-3">Strong problem-solving skills and a proactive approach.Desirable</p>

<p class="text-muted mb-3">German language skills.</p>

<p class="text-muted mb-3">Experience using ERP or CRM systems.</p>

<p class="text-muted mb-3">Experience with Microsoft Dynamics 365, Salesforce, or similar platforms.</p>

<p class="text-muted mb-3">Understanding of order management, supply chain, or fulfilment processes.Please note that specific system experience is desirable but not essential, as full training will be provided.</p>

<p class="text-muted mb-3">What We're Looking For</p>

<p class="text-muted mb-3">The successful candidate will be highly organised, customer-focused, and confident working with detailed information. You will enjoy building relationships, collaborating across departments, and finding solutions that deliver positive outcomes for customers.</p>

<p class="text-muted mb-3">This role is ideal for someone seeking long-term career development within a business experiencing significant growth, offering excellent progression opportunities as the organisation continues to expand.</p>

<p class="text-muted mb-3">What's on Offer</p>

<p class="text-muted mb-3">Hybrid working arrangement.</p>

<p class="text-muted mb-3">Supportive and collaborative team environment.</p>

<p class="text-muted mb-3">Ongoing training and development.</p>

<p class="text-muted mb-3">Career progression opportunities within a growing international organisation.</p>

<p class="text-muted mb-3">Exposure to multiple international markets and stakeholders.</p>

<p class="text-muted mb-3">The opportunity to play a key role within a business undergoing significant expansion.</p>

<p class="text-muted mb-3">22 days Annual Leave, rising to 25</p>

<p class="text-muted mb-3">Company-funded private healthcare</p>

<p class="text-muted mb-3">Company pension - 5% employer contribution</p>

<p class="text-muted mb-3">Critical Illness and Life Assurance cover</p>

<p class="text-muted mb-3">Company Sick Pay scheme</p>

<p class="text-muted mb-3">Employee Assistance Programme (EAP)</p>

<p class="text-muted mb-3">Flexible working arrangements where applicable</p>

<p class="text-muted mb-3">Onsite car parking and complimentary refreshments</p>

<p class="text-muted mb-3">Programme of social events throughout the year</p>

<p class="text-muted mb-3">Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.</p>

<p class="text-muted mb-3">By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website</p>