Account Manager

<p class="text-muted mb-3">Purpose:</p>

<p class="text-muted mb-3">Join an exciting and dynamic team that plays a key role in shaping the path of our business.</p>

<p class="text-muted mb-3">About the Account Management function:</p>

<p class="text-muted mb-3">The primary liaison between TVS and our clients’ management teams, the Account Management function is responsible for client retention, growth and contract adherence. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships. The team has a commercial focus and plays a key role in shaping the path of our business through strategy and solution development.</p>

<p class="text-muted mb-3">Our mission:</p>

<p class="text-muted mb-3">Lead our business in delivering an excellent customer experience, leveraging this to drive growth in revenue and profitability through the provision of added value solutions and profitable commercial models.</p>

<p class="text-muted mb-3">Your Purpose:</p>

<p class="text-muted mb-3">Act as the principal manager of the relationship with the client’s management team. To understand the client’s business and identify new opportunities to benefit both parties. To ensure TVS delivers service excellence, innovation and cost-down opportunities to the client, whilst maximising revenue and profit for TVS SCS. To challenge the effectiveness of business processes which underpin performance on the contract and take the lead internally to drive the continuous improvement of processes across all business functions.</p>

<p class="text-muted mb-3">Main Duties & Responsibilities:</p>

<p class="text-muted mb-3">Maintain and broaden the commercial and account relationship with the client</p>

<p class="text-muted mb-3">Ensure contracted profit and revenue targets are achieved, identifying ways to grow account revenue and profit and maintaining a project and account growth pipeline</p>

<p class="text-muted mb-3">Build and maintain strong relationships with internal stakeholders within TVS SCS</p>

<p class="text-muted mb-3">Demonstrate leadership through communicating strategic goals and priorities for your accounts to relevant departments and stakeholders within TVS SCS</p>

<p class="text-muted mb-3">Stay up to date with the client’s issues, their industry news and challenges</p>

<p class="text-muted mb-3">Produce key account plans both internally and externally with the client to facilitate strategic development and growth of the account, adding value to both parties</p>

<p class="text-muted mb-3">Maintain communication matrixes with the client to ensure an efficient and effective communication structure</p>

<p class="text-muted mb-3">Deliver flexible and innovative solutions to the client’s operational issues</p>

<p class="text-muted mb-3">Work with support and project management functions to deliver continuous improvement and cost-down opportunities to the client whilst maximising profit contribution to TVS SCS</p>

<p class="text-muted mb-3">Ensure inspirational customer experience is delivered</p>

<p class="text-muted mb-3">Ensure contract performance KPIs are delivered and continually review effectiveness of performance measurements of the contract, both internally and with the client</p>

<p class="text-muted mb-3">Represent TVS SCS in all interfaces with the client, at multiple levels, as required</p>

<p class="text-muted mb-3">Chair and attend meetings with key client stakeholders, maintaining effective action logs</p>

<p class="text-muted mb-3">Maintain reports in the form of project & account growth pipelines, management reports and meeting minutes & action logs</p>

<p class="text-muted mb-3">Liaise with the client accounting team to ensure input to the planning and forecasting process, and ensure on-time payment in line with contracted terms</p>

<p class="text-muted mb-3">Work closely with the Business Development & Marketing team to develop strategy and assist in winning new business</p>

<p class="text-muted mb-3">Identify and attend industry and networking events to grow relationships</p>

<p class="text-muted mb-3">Host and attend client entertainment events as required</p>

<p class="text-muted mb-3">This position would be based at Chorley however applicants must be willing to travel and at times work from other locations, international travel may be required from time to time depending on the clients you manage. Depending on the size and complexity of the contract, you will likely be managing more than 1 contract; typically Account Managers are responsible for 2-3 key contracts.</p>

<p class="text-muted mb-3">Knowledge, Skills, Qualifications and Experience:</p>

<p class="text-muted mb-3">Essential</p>

<p class="text-muted mb-3">Energetic and enthusiastic to create change</p>

<p class="text-muted mb-3">Determined, empathetic and persuasive</p>

<p class="text-muted mb-3">Pragmatic and quick to respond to challenges</p>

<p class="text-muted mb-3">Able to provide innovative and well thought out solutions</p>

<p class="text-muted mb-3">An ability to prioritise and manage multiple tasks at any one time</p>

<p class="text-muted mb-3">Goal driven and focused</p>

<p class="text-muted mb-3">High degree of commercial acumen</p>

<p class="text-muted mb-3">Strong interpersonal skills (people & relationship management)</p>

<p class="text-muted mb-3">Analytical and numerate</p>

<p class="text-muted mb-3">Strong influencing and questioning skills</p>

<p class="text-muted mb-3">Excellent verbal and written communication skills</p>

<p class="text-muted mb-3">Direct first-hand experience of dealing with clients at multiple levels</p>

<p class="text-muted mb-3">Applicants must have a valid driving license</p>

<p class="text-muted mb-3">Preferred</p>

<p class="text-muted mb-3">Good understanding of financial/accounting processes</p>

<p class="text-muted mb-3">Delivery of demanding performance and financial targets, including budgetary cost control</p>

<p class="text-muted mb-3">Commercial, supply chain and/or operational background</p>

<p class="text-muted mb-3">An understanding of the Beverage or Hospitality sectors</p>

<p class="text-muted mb-3">Creating value added proposals for clients</p>

<p class="text-muted mb-3">Negotiating commercially and contractually complex contracts</p>

<p class="text-muted mb-3">Educated to degree level or similar</p>

<p class="text-muted mb-3">In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.</p>

<p class="text-muted mb-3">Your package will include:</p>

<p class="text-muted mb-3">Competitive Salary</p>

<p class="text-muted mb-3">Pension scheme with up to 6% employer matched contributions</p>

<p class="text-muted mb-3">Life assurance</p>

<p class="text-muted mb-3">25 days holiday + 8 statutory bank holidays</p>

<p class="text-muted mb-3">Holiday buy-back scheme (5 additional days available)</p>

<p class="text-muted mb-3">Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).</p>

<p class="text-muted mb-3">Established hybrid working structure</p>

<p class="text-muted mb-3">Enhanced maternity and paternity leave</p>

<p class="text-muted mb-3">Employee Assistance Programme supporting wellness with immediate access for you and your family to:</p>

<p class="text-muted mb-3">1. Virtual GP consultations and second opinions</p>

<p class="text-muted mb-3">2. Mental health support and counselling</p>

<p class="text-muted mb-3">3. Online physiotherapy</p>

<p class="text-muted mb-3">4. Access to CONNECTPlus long-term health condition support</p>

<p class="text-muted mb-3">5. Wellbeing and healthy living support</p>

<p class="text-muted mb-3">Cycle to work scheme</p>

<p class="text-muted mb-3">Professional Membership and Study Sponsorship</p>

<p class="text-muted mb-3">Quarterly employee recognition awards</p>

<p class="text-muted mb-3">Employee referral scheme with financial reward</p>

<p class="text-muted mb-3">Benefits hub with employee retail discounts</p>

<p class="text-muted mb-3">Discounted eye test vouchers</p>

<p class="text-muted mb-3">At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.</p>

<p class="text-muted mb-3">Security Clearance Requirement</p>

<p class="text-muted mb-3">Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must be able to prove their residency for the last 3 years to meet BPSS eligibility</p>

<h5 class="fw-bold text-success mt-4 mb-3">requirements.</h5>

<p class="text-muted mb-3">If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.</p>

<p class="text-muted mb-3">TVS have signed the Armed Forces covenant and are a forces friendly employer</p>