Major Incident Manager

<p class="text-muted mb-3">Major Incident Manager</p>

<p class="text-muted mb-3">Location: Sheffield</p>

<p class="text-muted mb-3">Day rate: Up to £600 per day inside IR35</p>

<p class="text-muted mb-3">Duration: Until end of March 2027 (view a view to extend)</p>

<p class="text-muted mb-3">Type: Full time, 5 days a week</p>

<p class="text-muted mb-3">Hybrid: 2-3 days in the office, remainder remote working</p>

<p class="text-muted mb-3">Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management?</p>

<p class="text-muted mb-3">We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement.</p>

<h5 class="fw-bold text-success mt-4 mb-3">Key Responsibilities</h5>

<p class="text-muted mb-3">Lead Major Incident response across network, infrastructure, cloud and security environments</p>

<p class="text-muted mb-3">Coordinate technical teams, suppliers and stakeholders during service outages</p>

<p class="text-muted mb-3">Drive service restoration within agreed targets</p>

<p class="text-muted mb-3">Chair incident and crisis management calls</p>

<p class="text-muted mb-3">Conduct post-incident reviews and root cause analysis</p>

<p class="text-muted mb-3">Manage ITIL Incident, problem, change and service transition processes</p>

<p class="text-muted mb-3">Support disaster recovery and business continuity planning and testing</p>

<p class="text-muted mb-3">Provide executive-level incident reporting</p>

<p class="text-muted mb-3">Monitor supplier performance against SLAs and KPIs</p>

<p class="text-muted mb-3">Identify and mitigate operational risks</p>

<p class="text-muted mb-3">On call responsibility</p>

<p class="text-muted mb-3">Essential Experience</p>

<p class="text-muted mb-3">Major Incident Management within enterprise IT environments</p>

<p class="text-muted mb-3">Strong understanding of networks, servers, storage, virtualisation and cloud platforms</p>

<p class="text-muted mb-3">Experience leading technical recovery activities and supplier engagement</p>

<p class="text-muted mb-3">Knowledge of disaster recovery, business continuity and operational resilience</p>

<p class="text-muted mb-3">Excellent stakeholder management and communication skills</p>

<p class="text-muted mb-3">ITIL-based service management experience</p>

<p class="text-muted mb-3">Ability to perform effectively in high-pressure situations</p>

<p class="text-muted mb-3">Desirable</p>

<p class="text-muted mb-3">ITIL certification</p>

<p class="text-muted mb-3">ISO 22301 and/or ISO 27001 knowledge</p>

<p class="text-muted mb-3">Experience with Cisco, VMware, ServiceNow, Veeam, Fortinet, SIEM and vulnerability management tools</p>

<p class="text-muted mb-3">You will play a key role in protecting critical business services, driving operational resilience and leading responses to incidents that have real organisational impact.</p>

<p class="text-muted mb-3">If you thrive in fast-paced environments and enjoy solving complex service challenges, please get in touch</p>