2nd Line Service Desk Lead | MSP 4-on 4-off
Job Description & Overview
ECS Resource Group are seeking a Service Desk Shift Manager to lead one of our 24/7 support teams in Solihull, West Midlands. You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance.
You will also mentor staff, handle escalations, and drive continuous improvement while staying technically involved when required. This is a permanent role with a 4-on/4-off shift pattern.
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Key Details
- Date Posted: 08 Oct 2026
- Location: west midlands
- Employment Type: Permanent
- Category: Management & Operations, IT & Technology
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ECS Resource Group Ltd
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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