Night Dispatch & Customer Service Lead (Hybrid)
Job Description & Overview
KONE is seeking a qualified Nights Customer Service Team Leader to oversee the night shift, ensuring efficient dispatch planning and effective call handling. You will guide the team, monitor KPIs, and uphold service standards while coordinating with engineers and clients to ensure timely call-outs.
The role requires strong people management, excellent communication in English, and experience in a busy contact centre. Hybrid working is available, with a competitive benefits package.
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Key Details
- Date Posted: 19 Oct 2026
- Location: exley head
- Employment Type: Permanent
- Category: Management & Operations
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Kone
Verified Transport EmployerVerified transport and logistics firm operating commercial fleets across the UK network.
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