Italian-speaking Customer Support Representative

ppbLocation: /b Greecebr/bWork Model: /b Remote, Greece-basedbr/bEmployment Type: /b Full-timebr/bLanguage Requirement: /b Italian and English /ph3bAbout The Role /b /h3pWe are hiring an bItalian-speaking Customer Support Representative /b to join an international customer service project based in bGreece /b. /ppIn this role, you will support Italian-speaking customers through bphone and digital channels /b, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience. /ppThis is a bremote position within Greece /b. Candidates may already be based in Greece or be open to relocating, with relocation support available /ph3bResponsibilities /b /h3ulliAssist customers through phone and digital support channels /liliRespond to customer inquiries professionally and efficiently /liliIdentify customer needs and provide accurate information /liliResolve customer issues with empathy and a customer-focused approach /liliEscalate complex cases when necessary /liliFollow established procedures and quality guidelines /liliMaintain a high standard of customer experience /li /ulpThese responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client. /ph3bRequirements /b /h3ulliNative-level or bC1 Italian /b /lilibB2 English /b or higher /liliStrong verbal and written communication skills /liliComfortable using computers and digital applications /liliCustomer-focused and solution-oriented mindset /liliGood communication and problem-solving skills /liliAble to work remotely from Greece /li /ulpThe source specifically requires Italian at native/C1 level and English B2. /p /p #J-18808-Ljbffr