Call Centre Advisor

Job Description

Our Client has an opportunity for a Full Time Call Centre Advisor.

Working in a location in Leicester

you will be the first point of contact for the Customer dealing with their orders / requests.

Great place to work, could have the opportunity for the right candidate to progress to a Permanent position.

Job Role:

Communicating with the Customer, receiving calls to the helpline and dealing with customers’ orders.

Dealing with enquiries and complaints.

Will be working within the Logistics and Transportation side of the business, liaising with customers and delivery drivers ensuring that communication flow is smooth, and customer orientated.

Arranging with any issues in regard to restrictions regarding delivery, access to property etc.

Referring on any complex matters when necessary.

Requirements

Must have excellent Customer Service Skills, and be a great communicator.

Call Centre Experience is a Must.

Great attention to detail.

Must be able to drive and have access to own vehicle.

Days:

Monday to Friday and every 2nd weekend - Saturday and Sunday

Hours: 07:30am to 18:00pm (8hr shift) Please contact Michelle on (phone number removed) or email (url removed)