Customer Service Advisor

CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 months

Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.

COMPANY BACKGROUND

Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.

This is a family run business and every single employee is a member of that family, as are the customers.

CUSTOMER SERVICE JOB PURPOSE

Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.

CUSTOMER SERVICE DUTIES

Dealing with high volume incoming calls

Resolving customer issues in a timely manner

Liaise with external contractors to arrange and manager resolutions to the queries raised

Dealing with a variety of questions and queries

Promoting the benefits of using the services the company provides

Assisting with contract renewals and retaining customers

Dealing with complaints

Maintaining accurate customer records using the inhouse system

CUSTOMER SERVICE

REQUIREMENTS

Excellent communication skills

You must have experience dealing with customers on the telephone

Able to manage and conclude difficult calls and complaints with empathy and understanding

Passionate about helping people

Team player

Able to work in a fast-paced environment

Excellent PC skills

Problem solver

Patient

Able to work under pressure

Due to location, it is preferred you have you own transport

PACKAGE AND BENEFITS

Week One Shifts: 8am-4.30pm

Week Two Shifts: 9am – 5.30pm

Week Three Shifts: 10.30am-7pm

Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu

20 days holiday plus Bank Holidays

Onsite Parking

£26,500 plus performance bonus

Fantastic opportunity to build a career

Recreational break out rooms

Excellent ongoing training and support

Fun days and events

Feel valued everyday

Recognition awards

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus