COTS Applications SME

Duties

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services.
• Support and operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands.
• Atlassian Products management and configuration.
• Maintenance of the operational & support environments.
• Monitoring performance of the assigned service applications.
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits.
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
• Support to change management, configuration management, release/deployment and testing.
• Maintaining relationships with 3rd party suppliers.
• Provision of subject matter expertise and advice as required.
• Performing other duties as may be required.

Requirements

• Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of lifecycle management of Commercial of the Shelf (COTS) applications supported within the Service Support and Business Application Business Area (SSBA BA) projects or services.
• Support and operation of the assigned system(s) including:
• Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands.
• Atlassian Products management and configuration.
• Maintenance of the operational & support environments.
• Monitoring performance of the assigned service applications.
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits.
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
• Support to change management, configuration management, release/deployment and testing.
• Maintaining relationships with 3rd party suppliers.
• Provision of subject matter expertise and advice as required.
• At least 3 years of relevant experience in the field of computer science or electronic engineering.
• Experience with release and deployment procedures.
• Experience in offering support for COTS Business Applications, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience in offering user support for Microsoft, Adobe, Atlassian end user products, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
• Experience and lifecycle support knowledge of the following COTS technology: Desktop Alert Application; Atlassian Products (Jira Software, Jira Service Management, Confluence, Jira Align); Adobe Creative Cloud Products (Lightroom, Photoshop, Illustrator, Acrobat, Dreamweaver); Autodesk Products (AutoCAD).
• Experience with Microsoft SQL Server (optimization and querying).
• Experience with Linux and Windows environment.
• Experience in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); Software change management and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools.
• Experience in planning and performing FAT, UAT and SAT.
• Knowledge and experience in state-of-the-art technologies, relevant to software engineering: Technologies and standards (at least four of them): HTML, REST Services, Web Services, HTTP, Python, XML, SQL; Application server technologies and Relational data base management systems; Experience in working with Monitoring Tools like Splunk, Prometheus (setting up, configure and maintain various alerts, rules and data interpretations).
• Required Security Clearance: NATO Secret.
• 50 % working days per month need to be onsite.
• Ability to work in cross functional teams like Application management/development team.
• Ability to communicate effectively orally and in writing with good briefing skills.

Preferences

• Desirable Experience and Education: Experience in NCIA processes and procedures.
• Knowledge of post related applications like Desktop Alert, Jira Software, Adobe Creative Cloud Products.
• Cloud computing, SaaS, knowledge of Microsoft Azure.
• Experience with data modelling of complex systems.
• Prior experience of working in an international environment comprising both military and civilian elements.