Resident Liaison Officer

Resident Liaison Officer

Location: Barnet

Rate: £23ph

Contract: Temporary, 3-6 months

Start: Immediate

Fortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in Barnet.

The role will support a gas repairs programme, acting as a key point of contact for residents and working closely with contractors and internal teams to ensure works are communicated and delivered smoothly.

Key Responsibilities

Acting as the main point of contact for residents throughout gas repair works

Keeping residents informed of appointments, timescales and progress

Arranging access and appointments with residents

Dealing with resident queries, concerns and complaints

Liaising closely with gas contractors, operatives and internal teams

Carrying out resident visits where required

Supporting vulnerable residents and ensuring their needs are considered

Managing access issues, cancellations and rebooking

Maintaining accurate resident records and updating systems

Escalating issues and ensuring concerns are dealt with promptly

Supporting the smooth delivery of the gas repairs programme

Skills & Experience:

Previous experience working as a Resident Liaison Officer

Experience within social housing, repairs, maintenance or construction

Gas repairs or responsive repairs experience is highly desirable

Excellent communication and customer service skills

Confident dealing with residents, contractors and site teams

Experience handling complaints and difficult situations

Strong organisational and administrative skills

Professional, approachable and proactive manner

If you are an experienced RLO available immediately and looking for a temporary opportunity in Barnet, please get in touch.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ