Customer Service Advisor

Love talking to people? Great at building rapport? Looking for a role where every day is different?

We’re looking for a confident, customer-focused Sales & Service Advisor to join a growing business.

Whether your background is in hospitality, retail, customer service or sales, if you’re naturally good with people, stay calm under pressure and enjoy getting things done, we’d love to hear from you.

This is a role where great customer service and sales go hand in hand. There’s no hard-sell approach — customers are already looking for a solution. Your job is to understand what they need, guide them through their options and make the experience as straightforward as possible.

The Role

You’ll be dealing with customers across phone, live chat and email, helping them from their initial enquiry through to completion.

You’ll need to be comfortable working at pace, switching between different types of enquiries and making sure every customer receives a professional and positive experience.

What You’ll Be Doing

Handling inbound customer enquiries via phone, live chat and email

Converting enquiries and quotations into sales

Building rapport quickly and understanding what each customer needs

Explaining information, pricing and options clearly

Processing payments and customer information accurately

Following up outstanding quotations and applications

Dealing with amendments, cancellations and general customer queries

Handling complaints professionally and escalating where required

Keeping accurate customer records and notes

Working towards individual and team sales and service targets

Identifying potential issues and escalating them appropriately

Contributing ideas to improve processes and the customer experience

What We’re Looking For

We’re looking for someone who is confident, personable and genuinely enjoys dealing with people.

You could currently be working in:

Hospitality

Customer service

Retail

Telesales

Inside sales

Contact centre

Account management

Any other fast-paced, customer-facing environment

What matters most is your ability to build rapport, communicate clearly, stay calm under pressure and deliver a great customer experience.

You’ll also need:

Excellent verbal and written communication skills

A confident and professional manner

Strong attention to detail

The ability to work in a busy, target-driven environment

Confidence using computer systems and learning new software

A positive, proactive approach

The ability to handle challenging conversations professionally

What’s On Offer?

Competitive basic salary

Full training and ongoing support

Support towards relevant qualifications

Holiday allowance plus bank holidays

Workplace pension

The opportunity to join a growing business where your ideas and input can genuinely make a difference

The Person

This role would suit someone who loves working with people, enjoys a bit of pace and wants to combine customer service with sales.

If you’ve built your career in hospitality and are ready to take those customer-facing skills into a new environment, or you already have sales/customer service experience and want a new challenge, this could be a great next step.

If you’re confident, personable and ready for your next opportunity, apply now