Customer Liaison Officer

Customer / Resident Liaison Officer

Location: Birmingham

Rate: £17.00 per hour

Contract: Temporary - Long Term, with potential for permanent opportunity

Start Date: ASAP

Hours: Monday to Friday, 8:00am - 5:00pm (1-hour lunch)

Driving Licence & Own Vehicle: Essential

We are currently recruiting for an experienced Customer / Resident Liaison Officer to work on a construction, regeneration and maintenance project in Birmingham.

This is a long-term temporary opportunity with the potential to become permanent for the right candidate.

The successful candidate will act as the main point of contact for residents throughout planned construction and maintenance works, ensuring residents are kept fully informed, supported and updated throughout the project.

Key Responsibilities

Act as the main point of contact for residents throughout construction and maintenance works

Communicate with residents regarding upcoming, ongoing and completed works

Handle resident queries, concerns and complaints in a professional and timely manner

Carry out pre- and post-project resident engagement

Prepare and distribute letters, newsletters and project updates

Work closely with site teams, contractors and project managers

Provide support to residents where works cause disruption

Attend resident meetings and community engagement events

Maintain accurate records of resident interactions, queries and issues

Ensure resident feedback is communicated effectively to the wider project team

Help build and maintain positive relationships between residents, contractors and the project team

About You

The ideal Customer / Resident Liaison Officer will have:

Previous experience in a customer-facing or resident-facing role

Ideally, experience within construction, housing, social housing, property or maintenance

Excellent verbal and written communication skills

Confidence dealing with complaints, queries and difficult situations

Strong interpersonal and relationship-building skills

Excellent organisational skills and attention to detail

The ability to manage multiple tasks and priorities

Good working knowledge of Microsoft Word and Excel

A professional, approachable and empathetic manner

A proactive and solutions-focused approach

A full UK driving licence and access to your own vehicle

Previous Job Titles That Could Suit This Role

Candidates with experience as a Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Housing Officer, Resident Engagement Officer, Community Liaison Officer, Customer Service Officer or Customer Advisor may be suitable for this position.

Experience working on social housing, refurbishment, regeneration, planned maintenance or construction projects would be highly advantageous.

Apply Now

If you are an experienced Customer / Resident Liaison Officer looking for a long-term opportunity in Birmingham, we would love to hear from you.

£17.00 per hour | Birmingham | Monday-Friday | Long-Term Temporary | Potential Permanent Opportunity

Please apply with an up-to-date CV and a member of our team will be in touch to discuss the role further