Senior Product Manager

About Userlane

Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Our team works with some of the biggest names in regulated industries, helping them get real value from technology and giving their employees the right support inside software applications they use every day. Based in Munich, growing internationally. Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment, without training burden. We work with healthcare organizations across the US and Europe, helping clinical and operational teams work confidently in complex systems like EHRs and other core clinical and business applications.

Your mission

Own Application Intelligence at Userlane. You'll shape what we build across App Discovery, HEART Analytics and Portfolio Overview to help enterprise CIOs and IT leaders see where software spending delivers value and where it creates waste. You'll work on opportunities such as:

• Defining metrics that hold up: Own the methodology behind our HEART Analytics, deciding what each score measures, how it's calculated, and how it stays credible when data is incomplete.
• Delivering outcome-linked metrics: Connect usage data to business outcomes like cost savings, efficiency and compliance risk that enterprise executives can take action on
• Building for time-poor executives: Design analytics that bring insights to leaders and answers "what should I do?" not just "what happened?"
• Connecting fragmented data sources: Define the integration strategy to combine Userlane behavioural data with cost data from SAM tools, license data from IT asset management and employee data from HR systems,
• Transforming insights into action: Define what turns raw usage data into insights that drive action, not just dashboards people look at once
• AI adoption governance: Extend analytics to measure how AI assistants and agents affect productivity, cost and ROI.

Your profile

• 5+ years of product management experience on data/analytics products within a modern product organisation
• You defined a metrics methodology, scoring system or measurement framework that others build on, and you can defend the trade-offs behind it. You're comfortable reasoning about why one calculation approach produces misleading results in a specific scenario and another doesn't.
• You start with the business question, not the data. Your first instinct is "what decision are they trying to make?" rather than "what data do we have?"
• You hold your ground. You'll work with technically strong colleagues and leaders with well-formed opinions. You can disagree with them credibly, engage with their reasoning, and change your position when the evidence says so, not when the seniority does.
• You can hold a credible conversation with data engineers and data scientists about what the data can and cannot prove, and you understand the difference between interesting data and actionable insight
• You've worked in enterprise B2B (not B2C product analytics). Healthcare experience is a strong plus
• You figure out what works by talking to customers and watching them use the product
• You're capable of explaining things to engineers, salespeople, support agents and CEOs alike
• You're fluent in English (spoken and written)

What's in for you

• Team & Culture: A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries
• Impact: You'll be part of an empowered cross-functional team given the freedom and autonomy to solve real customer problems
• Product strategy influence: Work directly with our VP Product to shape our strategy as we expand into new sectors
• Market: Userlane is among the global leaders in the rapidly growing Digital Adoption industry
• Growth: We take you and your development seriously. You can expect weekly 121s, a personalised skills assessment and development plan, on-the-job coaching and budget for events and training
• Benefits: We offer flexible benefits related to savings and security, health and well-being, and lifestyle and leisure

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