Sr. Business Systems Analyst II

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Sr Business Systems Analyst to join our Distribution and Journey Transformation team in Newport Beach, CA. This role is hybrid of 4 days in office and 1 day per week remote.

How you'll help move us forward:

• Accelerate business initiatives by gathering, analyzing, and documenting requirements that support technology solutions and process improvements across business functions and platforms.
• Serve as a liaison between business stakeholders and technology teams, building a shared understanding of business needs, system capabilities, and solution options.
• Lead discovery discussions to understand current processes, identify pain points and gaps, and uncover opportunities for improvement.
• Translate complex business needs into clear, actionable requirements, workflows, business rules, and functional specifications.
• Collaborate with development teams to evaluate solution alternatives and guide the implementation of new capabilities and enhancement to existing systems.
• Analyze processes and system interactions to recommend solutions that improve efficiency, usability, and scalability.
• Support testing and validation to ensure solutions meet business requirements and deliver the intended outcomes.
• Facilitate stakeholder communication, knowledge sharing, and adoption of new capabilities and process changes.
• Partners with business and technology teams to troubleshoot system issues, conduct root cause analysis, and drive continuous improvement.

The experience you bring:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 8+ years of systems analysis or business analysis experience supporting financial services, with a strong background in life insurance and annuities.
• Strong understanding of business processes, technology platforms, and system integrations, with the ability to assess business needs and recommend solutions across different functions and systems.
• Experience gathering, documenting, and translating business requirements into detailed functional and technical specifications.
• Experience creating business process flows, use cases, user stories, acceptance criteria, and test scenarios.
• Hands-on experience using Azure DevOps and similar platforms to manage requirements, features, user stories, defects, testing activities, and delivery tracking.
• Experience working with cross-functional teams across Operations, Distribution, Marketing, Compliance, and Technology.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to navigate complex business processes and system dependencies.
• Strong written and verbal communication skills, including the ability to explain complex concepts to business and technical audiences and facilitate productive stakeholder discussions.
• Experience supporting Agile, Scrum, or hybrid delivery methodologies.
• Ability to work independently, manage multiple priorities, and collaborate effectively across business and technical teams.

What makes you stand out:

• Deep knowledge of life insurance and annuities, including the supporting system and business processes, to serve as a subject matter expert and guide solutions that meet evolving business needs.
• Demonstrated ability to serve as a subject matter expert, applying specialized knowledge to complex business and system challenges.
• Excellent problem-solving, root cause analysis, strategic thinking, and collaboration skills with the ability to connect individual business needs to broader organizational goals.
• Demonstrated ability to build meaningful partnerships across business and technology teams, align differing perspectives, and guide stakeholders toward practical solutions.
• Experience supporting platform modernization, digital transformation, or process automation initiatives.
• A track record of identifying improvement opportunities and helping delive