Night Porter (m/f/d)

To strengthen our Front Office team, we are looking for an experienced, reliable, and responsible Night Porter (m/f/d) who, with professionalism, attentiveness, and a genuine passion for hospitality, ensures smooth overnight operations as well as the safety and well-being of our guests.

Your Tasks

• Warmly welcoming and looking after our guests during late service
• Managing the night telephone service, including being on call to assist with guest concerns
• Room service for our guests on request
• Correspondence of emails and guest messages
• Complaints management
• Maintenance of the guest files in ASA-J
• Preparation and updating of all administrative work
• Transmission of the most important information to the morning service

Your Profile

• Professional experience in the upscale hotel industry
• Good knowledge of German, Italian and English
• ASA-J knowledge and ReGuest knowledge an advantage
• Computer and IT skills (Microsoft Office package)
• Enthusiasm for the job
• Good communication skills
• High guest orientation
• Reliability and flexibility
• Well-groomed and confident appearance
• You are used to working at night and solving problems independently

What We Offer

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking and underground parking spaces
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employees
• Discounts on SPA treatments, store products and partner hotels
• Free entry to the Lüsner swimming pond
• Free use of the fitness studio
• 6 day week