Internship in KODA: Conversational AI/ Customer Success

Internship in KODA: Conversational AI/ Customer Success

It’s not every day that you get the chance to step into the world of Generative AI from the inside .

Even less often, to learn it in a company that actually delivers AI solutions for leading Polish brands .

And almost never, to do it through an internship that truly teaches you something and can become the start of a longer journey.

Hi! We’re KODA .
We design and implement AI assistants (chatbots, voicebots, and automations) for companies like TVN, Żabka, Biedronka, Santander Consumer Bank , and many others.

We work on our own GenAI platform , used across multiple communication channels to solve real business problems — not in theory, but in practice.

About the internship:

We’re looking for people who want to enter the AI/ GenAI space and grow in two areas:

• Conversational AI — working with language, dialogue, and conversation design
• Customer Success (GenAI) — working with clients, business needs, and AI implementations

What connects both paths?
AI, hands-on work with real projects and supportive team.

During the application process, you can indicate which path feels closer to you .

Path 1: Conversational AI Intern

This path focuses on language, conversation, and linguistic work.

What you’ll learn:

• how to design chatbot and voicebot conversations (flows, intents, responses)
• how to work with large language models (LLMs) in real-life use cases
• how to test and iterate AI conversations
• how to maintain language quality, tone of voice, and brand consistency
• how to collaborate with the production team (AI Automation Designer, Conversational AI Engineer, Head of Production)

This path is a good fit if:

• you enjoy language, communication, analysis, and details
• you’re curious about how AI “talks” to people
• you want to see how linguistics meets technology

Path 2: Customer Success Intern (GenAI)

This path is closer to clients and business.

What you’ll learn:

• how to build strong relationships with B2B clients
• how to explain complex AI solutions in a clear, human way
• how to gather requirements and translate them into actions for the production team
• how to work with data, summaries, reports, and recommendations
• how AI solutions are implemented behind the scenes

This path is a good fit if:

• you enjoy working with people and conversations
• you want to stay close to technology without being technical
• you’re interested in a role that connects AI, communication, and business

Who we’re looking for (in both paths)

We’re not looking for a perfect CV or a long list of certificates.
We care about people who have:

• engagement and proactivity — you ask questions, explore, and take initiative
• curiosity and a genuine interest in AI / GenAI
• clear and open communication (in Polish and English)
• responsibility and attention to detail
• a willingness to learn, test, and make mistakes
• an open mindset and a collaborative attitude

What you’ll gain

• real entry into the AI / GenAI industry
• hands‑on experience with projects for large, recognizable brands
• mentoring and support from an experienced team
• space to learn, experiment, and ask questions
• a written reference after completing the internship (if you perform well)
• a chance to continue working with us , if we’re a good match
• the internships are on‑site in Wrocław (city centre office) – before you apply, make sure you’re able to work from the office several times a week
• the internship covers 120 hours for about 2 months, scheduled flexibly around your availability (around 20 hours/ week)
• the internship is unpaid
• there’s a possibility to complete it as part of your university programme (we’ll help with the paperwork)