General Manager

GENERAL MANAGER – BASRAH LOUNGE . We are looking for an experienced, confident and highly organised General Manager to take full responsibility for the day-to-day operation of Basrah Lounge.. This is a senior management position. We need someone who can lead from the front, manage a large team, maintain high standards and take ownership of the business when the owners are not present. .

Key Responsibilities

• Lead, manage and motivate the entire restaurant and lounge team..
• Manage supervisors, assistant managers, front-of-house, kitchen and support staff..
• Ensure every department is properly staffed and operating efficiently..
• Prepare and manage staff rotas while controlling labour costs..
• Recruit, train, develop and performance-manage employees..
• Deal professionally with staff issues, complaints and disciplinary matters..
• Maintain excellent standards of customer service and guest experience..
• Handle customer complaints and resolve problems quickly and professionally..
• Ensure food hygiene, health & safety, licensing and company procedures are followed at all times..
• Maintain excellent standards of cleanliness throughout the premises..
• Monitor sales, staffing costs, wastage and other key operating costs..
• Review daily and weekly performance and identify areas requiring improvement..