Customer Service Executive

Customer Service Executive

Location: Christchurch

Hours: Full-Time, Shift-Based

Salary: £27,980 with the opportunity to rise to £32,185 P/S

Are you a confident communicator who enjoys helping people and making a genuine difference?

We're looking for Customer Service Executives to join a friendly and supportive team in Christchurch, supporting customers when they need it most.

This is a fantastic opportunity for someone with previous customer service, call centre or telephone-based experience who is looking to join an organisation that provides full training and genuine opportunities to develop their career.

Your day-to-day responsibilities will include:

Handling a high volume of telephone calls and emails from customers

Assessing and processing customer cases efficiently and accurately

Gathering relevant information and documentation

Providing clear guidance and support throughout the process

Investigating cases and working towards effective resolutions

Ensuring customers receive a high standard of service at every stage

Managing multiple cases while maintaining excellent attention to detail Some situations can be challenging, so we're looking for someone who can remain calm, professional and empathetic when speaking with customers.

You'll ideally have:

Previous customer service, call centre or telephone-based experience

Excellent verbal and written communication skills

Confidence speaking with customers over the phone

Strong computer skills

Excellent organisation and attention to detail

The ability to multitask and work effectively under pressure

A naturally empathetic and customer-focused approach

Good numerical ability Full Training Provided:

No previous industry experience is required as full training will be provided.

Training will run Monday to Friday, 9:00am-5:30pm, for approximately 5-7 weeks and will include classroom, online and practical on-the-job learning.

Please note that full commitment to the training period is essential, and holidays cannot be taken during training. Once fully trained, you'll work on a shift basis covering:

Monday-Friday, with start times between 8am - 9.45am

Finishing times between 4.30pm - 6.15pm

Saturday shifts between 8am - 4.30pm

1 Saturday shift approximately every 5 weeks

Shift patterns provided around 5 weeks in advance What's On Offer?

Starting salary of £27,980, rising to £32,185 within the first 12-24 months

Full training and ongoing development

Supportive team environment

Genuine opportunities for career progression

Hybrid working may be available following successful completion of probation

Christchurch location Important Information 

Start date: 9th November

Due to the recruitment timeline, you must be available to interview on 8th or 14th October.

Training dates: Up until Christmas 2026.

If you're looking for a customer-focused role where you can develop your skills, receive comprehensive training and build a long-term career, we'd love to hear from you.

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